Randstad Digital Americas · 19 hours ago
IT Help Desk Agent
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $16/hrRandstad Digital Americas is seeking a dedicated and dependable Service Desk Agent to support users with password resets and account access issues. This role requires strong customer service skills and the ability to handle a high volume of calls while maintaining professionalism and accuracy.
Information Technology & Services
Responsibilities
Assist users with password resets and account access issues
Handle inbound calls in a professional and courteous manner
Document all interactions, actions taken, and resolutions in the ticketing system
Follow security and identity verification procedures
Escalate issues when necessary based on defined processes
Qualification
Required
Ability to take inbound calls and understand user requests
Identify the system or application the user is attempting to access
Verify user identity using required security questions
Reset user passwords following approved procedures
Clearly explain resolutions and next steps to users
Accurately document each interaction in the ticketing system
Preferred
Ability to communicate clearly with users of varying technical skill levels
Ability to work well in a team environment
Basic computer and web browser troubleshooting experience
Previous ticketing system experience
Reliable and punctual
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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