Greenberg Traurig, LLP · 10 hours ago
IT User Support Specialist
Los Angeles, CA
Full-time
Onsite
Mid Level
$38.53/hr - $43.36/hr
3+ years expGreenberg Traurig (GT) is a global law firm with an exciting opportunity for an IT User Support Specialist in their Los Angeles office. The role involves providing technology-related consultation and support, ensuring the efficiency and effectiveness of technology systems essential to day-to-day business operations.
AdviceConsultingLegal
Responsibilities
Supports computer hardware and software, and maintains computer hardware asset inventory
Oversees system setups, breakdowns, and office moves
Supports conference room services with video conferencing, AV setups, and take-downs
Supports mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
Supports telephone and voicemail systems
Tracks user support requests and system failures
Escalates more complex issues to advanced support service teams and communicates with end user
Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
Performs preventative and routine maintenance
Procures miscellaneous technology supplies
Coordinates with IT vendors and other departments
Works with core IT teams on implementation and support of technology rollouts and projects
Recognizes and makes recommendations for training where opportunities exist to address common support issues
Qualification
Required
High school diploma or equivalent required; College degree preferred
Minimum of 3-5 years experience providing technology support in a professional office environment
Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
Experience with networking devices, cabling, and associated troubleshooting
Prior use of a trouble ticket tracking system
Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
Experience troubleshooting and supporting iOS, Android, and other mobile devices with a focus on InTune, Microsoft Outlook Mobile and Native Application email delivery and archiving system
Experience with common law firm tools such as email archiving and document management systems. Experience with Microsoft Office 365 and iManage desired
Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
Experience with remote access such as Citrix, VPN, and Remote Desktop
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment
Benefits
Discretionary bonus
Health insurance with an optional HSA
Short term disability
Long term disability
Dental insurance
Vision care
Life insurance
Healthcare and Dependent Care Flexible Spending Accounts
401K
Vacation
Sick time
Employee assistance program
Voluntary accident insurance
Voluntary life
Voluntary disability
Voluntary long term care
Voluntary critical illness and cancer insurance
Pet insurance
Commuter and Transit programs
Company
Greenberg Traurig, LLP
Greenberg Traurig, LLP has more than 3,000 attorneys across 51 locations in the United States, Europe, the Middle East, Latin America, and Asia.
1001-5000 employees
H1B Sponsorship
Greenberg Traurig, LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (2)
2022 (6)
2021 (10)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.75M2023-08-15Series Unknown· $1.75M
Leadership Team
Edgar Olvera
Abogado (Technology, Media, Telecom and Administrative Practice) Greenberg Traurig LLC
Ian Ballon
Co-Chair, Global Intellectual Property & Technology Practice Group
Recent News
2026-01-23
Law.asia
2026-01-23
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