Intermodal Association of North America · 1 day ago
Customer Service Coordinator
DC-Baltimore Area
Full-time
Hybrid
Mid Level
$50K/yr - $55K/yr
3+ years expThe Intermodal Association of North America is a non-profit trade association seeking a Customer Service Coordinator to join their team. This role is primarily responsible for customer service activities related to various Information Service programs, ensuring adherence to company policies and fostering a positive work environment.
Freight ServiceLogisticsNon Profit
Responsibilities
Analyzes insurance documentation based on specific contract requirements
Performs data entry of information received daily
Set up new accounts and process changes to existing accounts
Conducts outreach to customers to request additional information relating to accounts, including establishing weekly follow-up to companies with pending UIIA applications
Performs account research for specific customers
Conducts monthly collection calls related to outstanding UIIA participation fees
Provides telephone coverage and support for customer service inquiries
Conduct ongoing monthly outreach to program users to improve customer service experience
Assists with daily workload and inquiries associated with other Information Service programs, as needed
Assists with other duties as required within the department
Qualification
Required
Minimum of 3 years of customer service work experience
Associate degree required
Organized and conscientious self-starter with a good work ethic
Ability to prioritize and complete tasks in an efficient and timely manner
Strong computer and database management skills
Strong aptitude for written and verbal communication
Excellent interpersonal and customer service skills
Accurate data entry skills (minimum typing speed of 45 wpm)
Experienced in web-based environments
Must be dependable and a team player
Detailed oriented
Ability to work overtime during peak production periods, if necessary
Benefits
Health, Life, and Disability Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Company
Intermodal Association of North America
Intermodal Association of North America provides freight transportation and logistics services.
11-50 employees
H1B Sponsorship
Intermodal Association of North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Early StageLeadership Team
Rob Cannizzaro
Chief Operating Officer
Robin Troy, CEM
Director, Events and Partnerships
Recent News
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