Oliver Healthcare Packaging · 1 day ago
Director of Commercial Operations
Trevose, PA
Contract
Onsite
Director/Executive
12+ years expOliver Healthcare Packaging is seeking a Director of Commercial Operations to lead the support functions of the Americas Commercial organization. This role focuses on accelerating revenue growth, managing customer care, and enhancing CRM and ERP strategies.
Health CareManufacturingMedicalPackaging Services
Responsibilities
Participate in commercial strategy and regional leadership meetings on a regular basis. Provide regular updates on metrics and key initiatives that affect both revenue and service levels
Establish and own continuous improvement initiatives for any surfaced issues
Provide senior leadership to a regional team of Customer Care managers. Customer Care professionals are responsible for daily transactions and order fulfillment in the Americas region
Coordinate internal activities to negotiate commercial contracts within Oliver, including process improvement, legal review, and adherence by operations
Provide senior direction on the customer-facing elements of Oliver’s Change Management process and associated customer communications
Provide commercial engineering and project management support to customers; partner with Quality and Engineering in support of customer-impacting changes, per ISO 13485 requirements
Drive a culture of reporting and analytics; use data to make informed decisions on commercial strategy and operational execution
Assist Sales leadership and Pricing with the development of commercial proposals that result in win-win outcomes for Oliver and our customers
Take ownership of reviewing and establishing customer programs like Vendor Managed Inventory (VMI), customer portal development, and more
Qualification
Required
Excellent leadership skills, ability to rally small groups around one vision
Excellent presentation, interpersonal communication, and analytical skills
Ability to clearly communicate thoughts and ideas in person or in virtual meetings
At ease establishing business relationships with individuals from various industries and at various corporate levels
Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Effective, constructive daily communication with sales team
Develop individuals to support future company growth
12+ years' experience with proven track record in Commercial Operations, Customer Service, Business Planning, or a related field
Bachelor's degree in Business, Analytics, or a related field
Expertise with Microsoft Office applications, namely Excel, Outlook, and Teams
Experience using CRM and ERP systems to manage manufactured goods
Preferred
MBA or equivalent experience in business finance, sales, or marketing
Expertise with Microsoft Dynamics
Expertise with SAP S4 Hanna and Order-to-Cash process
Company
Oliver Healthcare Packaging
Oliver Healthcare Packaging is a medical product packaging company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Benevento
Chief Executive Officer
Douglas Kramer
Chief Financial Officer
Recent News
Company data provided by crunchbase