UNIS Technology (Canada) Ltd. · 10 hours ago
Senior Director of Operations
United States
Full-time
Onsite
Director/Executive
8+ years expUNIS Technology (Canada) Ltd. is seeking a Senior Operations Director to lead their U.S. Parts & Service Center. This role focuses on driving operational excellence, enhancing parts sales growth, and optimizing warehouse operations through digital transformation and intelligent management tools.
Consumer ElectronicsManufacturingVideo Games
Responsibilities
Manage service, repair, parts sales, and warehouse teams. Set goals, optimize workflows, and drive employee performance and engagement
Design and implement efficient, standardized service processes. Integrate digital tools to improve response times and problem resolution
Lead adoption of intelligent management tools for service scheduling, inventory, and customer feedback. Use data-driven insights to improve operations
Establish rapid-response processes for major customer complaints and urgent service needs
Develop and execute sales strategies to grow parts revenue and expand customer channels
Manage equipment, inventory, and merchandise stock. Optimize supply chains to reduce costs and ensure stable supply
Coordinate effectively with headquarters in China, balancing schedules across time zones
Qualification
Required
Must be fluent in English and Chinese (Mandarin or Cantonese)
Bachelor's degree or higher in Engineering, Management, IT, or related field
8+ years of experience in service or operations management, including at least 3 years in leadership roles
Strong leadership, team building, and performance management skills
Proficient in service process design, quality control, and digital transformation tools (apps, AI, IoT)
Experienced in customer complaint resolution, crisis management, and business development
Skilled in warehouse and supply chain management
Results-oriented, innovative, and able to work across time zones
Excellent communication and collaboration skills for multicultural teams
Preferred
Experience in manufacturing, technical service, or parts sales is a plus
Benefits
Dental insurance
Health insurance
Vision insurance
Company
UNIS Technology (Canada) Ltd.
UNIS Technology Ltd. has been at the forefront of the amusement game industry since 1993.
501-1,000 employees
H1B Sponsorship
UNIS Technology (Canada) Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase