Front · 21 hours ago
Director of Partnerships & Channel
San Francisco, CA
Full-time
Hybrid
Director/Executive
$240K/yr - $283K/yr
10+ years expFront is the leading AI-powered customer service platform built for collaboration. As the Director of Partnerships & Channels, you will spearhead the development and execution of partnerships strategy to drive revenue growth and market expansion.
CollaborationCRMCustomer ServiceSaaSUnified Communications
Responsibilities
Expand and refine the long-term strategy for increasing Front’s pipeline and revenue in the CX ecosystem through strategic partnerships with TSDs and key channel partners
Cultivate and manage strategic relationships with key partners, serving as the senior point of contact
Become a subject matter expert on Front and all of our products, leveraging your expertise to educate and capture mindshare with our partners
Collaborate with Front’s executive leadership, Sales, Marketing, Product, Finance, and Legal teams to align partnership strategies with overall business objectives and increase sales pipeline and revenue growth
Identify, negotiate, and execute partnership agreements that maximize value for Front and its partners
Drive joint marketing and sales initiatives with partners to generate awareness, pipeline, and revenue
Travel as needed (up to 30%) to support key partner meetings, industry events, and strategic initiatives
Establish and track key performance indicators (KPIs) for partner activity, enablement, and pipeline, providing regular reporting and analysis to executive leadership
Stay at the forefront of industry trends and insights, proactively identifying new partnership opportunities and providing strategic recommendations to drive business growth
Lead cross-functional initiatives to align internal teams at Front with strategic partners, ensuring seamless collaboration and execution of partnership programs
Qualification
Required
10+ years experience in channel sales, business development, or strategic partnerships, with at least 5 years in a management role
Proven track record of developing and executing successful strategic partnership strategies in the SaaS industry, including with TSD channel partners
Extensive experience cultivating and managing strategic relationships with key partners, including TSDs, other channel partners, and ISV/integration partners
Excellent communication, negotiation, and presentation skills, with the ability to effectively engage and influence executive-level stakeholders within Front and partner organizations
Goal oriented and the ability to thrive in a fast-paced technology-driven sales environment
Deep understanding of the CX & customer support landscape, with a strong network of relationships within the TSD & master agent ecosystem
Proven ability to drive partner-sourced pipeline and revenue growth, consistently exceeding sales targets
Strategic thinker with the ability to identify and capitalize on market opportunities and trends
Experience negotiating and executing complex partnership agreements
Benefits
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home 3 days/week (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Company
Front
Front is a communication hub for building strong customer relationships on digital channels.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$203.6MKey Investors
Sequoia CapitalSocial CapitalUncork Capital
2022-06-28Series D· $65M
2020-01-22Series C· $59M
2018-01-24Series B· $66.5M
Leadership Team
Dan O'Connell
Chief Executive Officer
Laurent Perrin
CTO & Co-founder
Recent News
FundersClub
2026-01-21
vcnewsdaily.com
2025-12-12
Company data provided by crunchbase