State Bank of India (California) · 8 hours ago
Contact Center Specialist
LA Metro Area
Full-time
Onsite
Entry Level
$19/hr - $23/hr
2+ years expState Bank of India (California) is seeking a Contact Center Specialist to provide exceptional customer service through various digital channels. The role involves handling customer inquiries, assisting with account openings, and conducting outbound marketing calls to engage customers and promote bank products.
BankingCommunitiesFinancial Services
Hiring Manager
Balthazar Rhodas, CDR, CIR, CSMR
Responsibilities
Provides excellent internal and external customer service and operational quality in support of established SBIC standards. Adheres to the Bank’s domestic operating policy, procedures, forms, and new programs
Engages with customers primarily through the Bank’s digital channel (Live Chat, Video, or Audio) and assists with business and consumer customers, online account opening, mobile and online banking and debit cards
Achieves high-level professional standards with work processes and outcomes; completes tasks with all details involved; monitors and checks work for precision, clarity, and completeness; produces quality results
Research customer inquiries and ensure satisfactory resolution. Resolves technical and tactical issues related to the account opening process, teller and customer service transactions
Monitors and Processes accounts are opened online. Maintains records/log for various follow-up calls/ lead generation etc. as applicable
Sets up and attends customer appointments relating to assistance with new and existing accounts
Qualification
Required
High School Diploma/GED or equivalent
Minimum 2 year of banking experience
Knowledge of FIS core banking application and sub-system
Excellent verbal and written communication skills
Excellent customer service skills and ability to work well independently and in a team
Must be well organized and self-driven to meet deadlines
Preferred
Contact/Call Center or branch operations experience
Benefits
100% Company-paid Medical/Dental/Vision Insurance for employee, spouse, and dependents
401K Retirement with company contribution
100% Company-paid Life Insurance
Generous Vacation & Sick Leave with Rollover Option
Tuition Reimbursement
Flexible Spending Account
11 Holidays per year
AFLAC Insurance
Pet Insurance
100% Company paid employee parking
Gym Membership (Head Office only)
Company
State Bank of India (California)
State Bank of India (California) is a community bank based in California and Washington, DC.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Koh
EVP and CFO
Chloe Sampedro
Chief Operating Officer
Company data provided by crunchbase