Brown and Caldwell · 8 hours ago
Phoenix/Las Vegas Client Service Manager - Water, Wastewater
Las Vegas, NV
Full-time
Hybrid
Senior Level, Lead/Staff
$145K/yr - $199K/yr
10+ years expBrown and Caldwell is a full-service environmental engineering and construction firm, and they are seeking a Client Service Manager to drive their sales strategy in the Arizona and Nevada markets for water and wastewater services. The role involves building client relationships, leading a service team, and ensuring high-quality service delivery while achieving business goals.
Construction
Responsibilities
Develop and expand relationships with clients. Collect and synthesize market and stakeholder intelligence to build stronger relationships at all levels within the client organization
Lead, manage, and facilitate the Client Service Team (CST)
Develop, maintain, and communicate the client’s strategic vision and business case to the CST and BC business leaders
Communicate and demonstrate the value of BC services to our client's business through tangible results they recognize. Exhibit professional acumen while providing direct project oversight and engagement
Fully understand the client's business and desired outcomes. Regularly engage clients to comprehend their business interests
Responsible for developing and driving sales and business goals for the Arizona and/or Nevada Water and Wastewater market
Engage and cultivate client service teams to support the understanding and delivery of client needs and expectations
Create client engagement strategies and pursuit plans, actively leading in key opportunity proposals, positioning, teaming, messaging, and interviews
Understand and apply knowledge of market trends and drivers
Serve as project manager or senior technical resource for key clients
Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints
Utilize internal systems for communication, tracking, and collaboration on projects and opportunities
Support the development of staff members, particularly concerning exceptional client service delivery, strategic planning, and effective communication
Meet identified performance metrics, including annual sales goals, project budgets, and schedules
Leverage resources, experience, and skills of the firm to support client goals
Participate in professional societies, fostering connections for BC and technical professionals in support of client goals
Serve as a mentor to mid-level and rising professional staff
Qualification
Required
B.S. degree in related engineering field (Civil, Environmental etc.) required
A minimum of 10 years' experience in consulting and engineering services in the water/wastewater sector with progressive responsibilities including business development and project delivery for wastewater treatment, collections, water treatment, and/or water distribution
Demonstrated ability to communicate effectively with clients, lead project teams to meet project requirements, and provide strong business growth results in management roles
Proven track record of successfully managing projects, delivering on time and on budget while meeting or exceeding client expectations
Proven understanding of environmental and regulatory drivers for clients and projects
Knowledge of business and management principles involved in sales portfolio management, strategic planning, resources allocation, leadership
Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required
Ability to motivate others and lead teams to implement plans for projects and client pursuits
Valid driver's license and good driving record
Proficiency with Microsoft Suite including Word, Outlook, Project, Excel, and PowerPoint is required
Preferred
M.S. degree in related engineering field with a focus on civil or environmental engineering preferred
Professional Engineer registration in the State of Arizona or Nevada preferred
Benefits
Medical
Dental
Vision
Short and long-term disability
Life insurance
An employee assistance program
Paid time off and parental leave
Paid holidays
401(k) retirement savings plan with employer match
Performance-based bonus eligibility
Employee referral bonuses
Tuition reimbursement
Pet insurance
Long-term care insurance
Company
Brown and Caldwell
Brown and Caldwell is the largest engineering consulting firm solely focused on the U.S. environmental sector.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
Water Research Foundation
2025-01-09Grant· $0.65M
Leadership Team
Stuart Henshall
Chief Financial Officer
Euan Finlay
President and Chief Operating Officer
Recent News
MarketScreener
2025-12-26
2025-12-26
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