Groups Recover Together · 15 hours ago
Operations Support Coordinator (OSC)
United States
Full-time
Remote
Entry Level
1+ years expGroups Recover Together is an organization focused on member care, and they are seeking an Operations Support Coordinator (OSC) to manage essential administrative and clinical-adjacent functions. The OSC will ensure operational workflows are completed accurately and timely to promote a seamless care experience for members.
Health CareMedicalTherapeuticsWellness
Responsibilities
Responsible for preparing and submitting medication prior authorization requests and renewals
Investigate and resolve payer responses; communicate outcomes to appropriate teams; document actions in the EMR
Coordinate administrative duties such as prescription creation, attendance, payment collection, etc., as part of the Safety Net Program, and ensure program protocols are followed
Monitor and ensure procedural compliance for virtual Direct Observed Toxicology collections via oral swabs, troubleshooting and escalating issues as they arise
Responsible for accurate and timely entry of toxicology results, including confirmatory and state-specific (e.g., Kentucky) results
Collaborate with field clinical & operational teams to investigate and resolve workflow or data discrepancies
Maintain accurate medication records and compliance by processing prescription cancellations as needed
Ensure Accuracy in Data Management
Audit and maintain member information within the EMR system to ensure data integrity and compliance
Identify and communicate process improvement initiatives to enhance member care
Provide flexible and responsive support to Care Teams with additional administrative duties as assigned
Support clinical and operational scheduling, including staff and group coverage assignments
Provide timely, professional communication to internal teams, members, and external partners
Other duties as assigned
Qualification
Required
High school diploma or equivalent required
At least 1-2 years of experience in healthcare administration or a similar administrative role
Fluency with Google Suite (Sheets, Docs, Meet, Drive, etc.) and Microsoft Office applications
Familiarity with electronic medical records (EMR) systems
Ability to troubleshoot minor technological challenges and learn new software systems or processes as needed
Exceptional accuracy in data entry while maintaining productivity
Strong ability to prioritize tasks and manage complex administrative duties with attention to detail while meeting deadlines with little supervision
Ability to manage confidential and highly sensitive information in compliance with HIPAA and 42 CFR Part 2 guidelines
Ability to troubleshoot issues, identify solutions, appropriately escalate concerns, and adapt to new challenges effectively
Ability to work independently and as part of a team to achieve shared goals and maintain operational efficiency
Exceptional verbal and written communication skills, including the ability to effectively communicate data-related issues and solutions to team members or supervisors
Willingness to work evenings as needed to provide appropriate member care
Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid, and license/credential verifications
Preferred
Associate's degree preferred, or 2+ years of relevant experience
For remote roles, access to reliable internet and telephone services, specifically 50M download and 10M upload packages or higher as well as a strong WiFi signal from your remote work location
Company
Groups Recover Together
Groups Recover Together provides accessible and affordable medication-assisted treatment (MAT) for opioid addiction.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$115MKey Investors
Oak HC/FT
2023-01-01Debt Financing· $55M
2021-05-05Series C· $60M
2020-01-01Series Unknown
Leadership Team
Colleen Nicewicz
CEO
Jim Harter
Chief Technology Officer
Recent News
Behavioral Health Business
2025-10-25
Behavioral Health Business
2025-09-25
Behavioral Health Business
2025-07-27
Company data provided by crunchbase