Akuwa Solutions Group, Inc. · 23 hours ago
IT Support Specialist - Tier 2
Sarasota, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expAkuwa Solutions Group, Inc. is one of the fastest-growing technology providers in the region, known for building lasting partnerships with clients. They are seeking a Tier 2 IT Support Specialist to provide hands-on technical support, troubleshoot issues, and manage IT systems to ensure client satisfaction and service quality.
Cloud ComputingConsultingInformation Technology
Responsibilities
Answering support calls and responding to tickets with professionalism and clarity
Troubleshooting issues remotely and on‑site as needed
Managing and supporting Windows 11, Windows Server, and Active Directory
Handling Microsoft 365 user administration, licensing, and email management
Performing malware remediation and general endpoint health tasks
Monitoring client alerts and responding to issues proactively
Troubleshooting firewall, VPN, and network connectivity problems
Supporting backup systems, reviewing alerts, and resolving issues
Collaborating with senior engineers on projects, upgrades, and deployments
Learning new technologies and working toward certifications with our support
Qualification
Required
2–4 years of IT support or help desk experience (Tier 1.5–2)
Strong troubleshooting skills across Windows desktops, servers, networking, and Microsoft 365
Comfortable working independently and as a team, taking ownership, and following through
Professional, friendly, and able to support business users at all levels
Organized and able to manage multiple tickets and priorities
Valid driver's license for occasional on‑site visits
Preferred
Experience in MSP environments is a plus, but not required
Industry certifications (A+, Network+, Security+, Microsoft) are a plus
Benefits
Excellent health, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
Ongoing training, mentorship, and career growth opportunities
Company
Akuwa Solutions Group, Inc.
At Akuwa Solutions Group, we redefine the landscape of IT managed services by seamlessly blending cutting-edge expertise with a commitment to unparalleled client satisfaction.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase