Travelers · 20 hours ago
VP Operations - Small Commercial and Middle Market Business Center
Hartford, CT
Full-time
Hybrid
Mid, Senior Level
$206K/yr - $332K/yr
7+ years expTravelers is one of the best property casualty insurers in the industry, committed to taking care of customers, communities, and each other. The Vice President of Market Facing Operations is responsible for ensuring operational excellence and superior service in support of the Small Commercial/Middle Market Business Center, focusing on strategic oversight and delivering measurable results that drive business growth.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Contribute to the overall Business Insurance strategic business agenda
In partnership with market facing business leadership, participate in development of business strategy. Ensure an Operational perspective is represented and demonstrate exemplary leadership to support profit, growth and expense management goals
Maintain thorough understanding of the business and business strategy to translate needs into internal operational capabilities
Develop and ensure the implementation of operational and policy service strategies, policies, workflow processes and standards, and performance measurements and metrics to support business and operational strategies; ensure effective and efficient execution of these strategies
Responsible for strategic and tactical business planning, people and resource management, customer service, operations and budget management
Provides strategic oversight for Operations supporting the BI businesses, ensuring a deep understanding and responsiveness to customer and stakeholder needs
Demonstrates sound fiscal management by allocating resources to meet business, operational and customer objectives, including forecasting, resource planning, prioritization and budgetary ownership
Provides leadership toward the achievement and attainment of consistent higher efficiency and quality results; assess and implement organizational improvements that will enhance success; coach and motivate leadership and teams to produce outstanding results and achievements
Provide leadership and stewardship to shape the customer experience to drive results; provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience
Creates a high performing culture driven by individuals with diverse experiences, thoughts, and backgrounds
Purposefully foster a work environment where all employees are included and appreciated. Attract, retain, engage and develop employees from all cultures and backgrounds
Drives and owns change management across the organizations synchronous to business and operational strategies, integrating and streamlining operational delivery
Ensures commitment to and outcomes of a robust talent acquisition, development and management focus and process in alignment with business and Operations related strategies
Ensures compliance with regulatory requirements
Perform other duties as assigned
Qualification
Required
10 years work experience in a leadership role within a Field-Production, Operations or Service environment
Large scale organizational leadership experience
Strategic Planning and foresight - sets and drives cross-functional objectives and priorities and forms a vision for the future
Influencing, Leadership - able to influence peers and broader teams through an inclusive style and recognition of their abilities and knowledge
Understanding & Navigating the Organization
Building Relationships - leads and seeks effective partnerships across the organization
Talent and Culture Development
Change Leadership
Risk Taking, Innovation
Conceptual and practical understanding of related technology applications
Experience in flow business including operational aspects and sales and service capabilities
Minimum seven years experience in a leadership role within a Field-Production, Operations or Service environment
Familiarity with Operations: metrics/productivity measurement, modeling and forecasting
Preferred
Bachelor's Degree preferred
Benefits
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase