Canyon County · 12 hours ago
Desktop Support Specialist
Caldwell, ID
Full-time
Onsite
Mid Level
$25.11/hr - $29.89/hr
4+ years expCanyon County is seeking a Desktop Support Specialist to provide first level technical services for the County’s departments and offices. This role requires frequent user interaction to troubleshoot computer hardware and software issues, ensuring customer satisfaction and operational efficiency.
GovernmentLegalNon Profit
Responsibilities
Operate on a help desk team to respond to customer issues and questions, including in-person, over the phone, and within a ticketing system
Follow processes and procedures to provide timely solutions or escalate to Tier-2 teams
Install, configure, and maintain county wide software such as office productivity applications, collaborative tools, and remote access clients
Install, configure, and maintain business-line software and tools
Troubleshoot software problems, work with product support on more complex issues
Install, maintain, and upgrade computer hardware
Troubleshoot and repair hardware problems, work with manufacturer support on more complex issues
Support and maintain county printers, scanners, and mobile devices
Work collaboratively with team members, including all members of the IT department
Maintain a knowledge base of past issues and proven solutions
Be an integral part of the County’s onboarding/offboarding process
Contribute to projects by assisting as needed
Comply with Canyon County Information Technology policies and procedures
Rotate on-call support duty for after-hour, night, and weekend essential support; rotation includes one week per month for after-hour coverage
Perform all work duties and activities following County policies, procedures, and safety practices
Perform other duties as assigned
Qualification
Required
Strong knowledge and recent work experience with Microsoft Windows Platforms (10, 11)
Strong knowledge and considerable work experience with office productivity software such as Microsoft Office
Proficient in computer hardware and software installation, operation, and maintenance
Provide effective support for printers, scanners, mobile devices, telephony, and network hardware/software
Strong knowledge and understanding of DNS, DHCP, network concepts, and wiring standards
Must be proactive in troubleshooting technological issues utilizing critical thinking and problem solving skills
Exceptional listening skills, able to accurately identify technical issues from customer feedback
Outstanding communication skills, capable of clearly explaining complex information to all customers
Strong teamwork skills; work collaboratively with colleagues and the public to ensure high-quality service delivery
Consistently maintain a professional demeanor, even in high-pressure or stressful situations
Ability to follow oral and written instructions, understand technical manuals, and compile accurate reports
Highly self-motivated, detail-oriented, and capable of working independently with a strong focus on accuracy
Must possess a valid Driver's License
Must successfully complete a background check through the National Crime Information Center (NCIC)
High School diploma or GED equivalent is required
Minimum of four (4) years experience performing computer-related help-desk work
Equivalent combination of experience and training may be considered
Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
Ability to lift up to 50 pounds
Preferred
Microsoft M365 productivity suite experience a plus
Familiarity with Manage Engine Service Desk a plus
CompTIA A+, CompTIA Tech+, Microsoft Certification, or equivalent formal training a plus
Company
Canyon County
Canyon County is a government administrative agency that offers building permits, indigent, and interpreter services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Rast
Chief Operating Officer
Elda Catalano
Chief Juvenile Probation Officer
Company data provided by crunchbase