Carrier Enterprise · 20 hours ago
Director of Training and Development
Charlotte, NC
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expCarrier Enterprise (CE) is a premier national distributor specializing in HVAC products and solutions. The Director of Training and Development will lead the internal training strategy and manage the external HVAC training program, ensuring exceptional customer experience and driving revenue generation through effective training delivery and facilitation.
Building MaterialElectronicsHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Oversee design of highly technical, product specific, soft-skills, and leadership development training content (online, virtual and in-person) for internal and external customers
Ensure exceptional customer experience and satisfaction by creating comprehensive training materials, assessment tools, and certification exams across multiple delivery formats
Develop and manage CE’s external customer-facing technical HVAC training platform as a standalone profit center with full P&L accountability, including pricing structures, revenue, and expense tracking
Monitor profitability metrics and budget allocation to meet annual revenue targets and margin objectives for the external customer-facing training programs
Direct the training function across the entire organization, collaborating on company-wide training strategy from creation through execution to include delivery and measuring training effectiveness
Lead curriculum development and instructional design using industry best practices, establishing KPIs, implementing continuous improvement processes, and ensuring consistent training support across a multi-state environment
Build and lead a high-performing team by hiring and managing managers, facilitators, LMS platform administrators, and curriculum developers, setting performance standards, providing professional development, managing training projects end-to-end, and collaborating cross-functionally to maintain outstanding learning programs aligned with organizational expectations
Maintain and grow current catalog offerings to include new associate onboarding programs, safety, product and system knowledge and leadership development
Qualification
Required
Bachelor's degree - Master's preferred
3+ years' experience in a national/global role leading design and delivery of learning strategies
5 years' experience as a Training Manager in a corporate environment
Benefits
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Company Paid Volunteer Time Off
Company
Carrier Enterprise
Carrier Enterprise is an independent HVAC/R distribution company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ariel Ciupik
CFO at Carrier Enterprise - International Division
Recent News
2025-08-29
Company data provided by crunchbase