Shimadzu Scientific Instruments · 9 hours ago
Regional Service/Office Administrator
Marlborough, MA
Full-time
Onsite
Mid Level
$55K/yr - $59K/yr
3+ years expShimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. They are seeking a Regional Service/Office Administrator to provide administrative and operational support to the Regional Service Manager and broader service team, ensuring service operations are organized and efficient.
AnalyticsBiotechnology
Responsibilities
Handle customer service call logging, tracking, and data entry
Manage regional inventory records, service documentation, and shipping logistics
Support contract administration and preventive maintenance program tracking
Perform general office functions including mail distribution, supply management, hospitality coordination, and office security procedures
Maintain detailed call reports, service data, and regional office schedules
Provide administrative support to service staff, assisting with internal documentation and communications
Qualification
Required
3+ years of proven success in an administrative support role, preferably in a technical or service-oriented setting
High school diploma required
Strong organizational, written, and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Access) and general computer literacy
Ability to work independently and collaboratively across teams
Phone Support: Advanced
Customer Service: Advanced
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Thought Provoking: Capable of making others think deeply on a subject
Preferred
Post-secondary education preferred
Some Knowledge in Service
Associates or better
Technical/other training or better
Benefits
Matching 401K & Profit-Sharing Program
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development
Additional compensation is available through either an Incentive and/or Commission Plan.
Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
10 paid vacation days
8 paid personal days
8 scheduled holidays
3 floating holidays
Generous short-term disability program, with premiums fully covered by the company.
Eligible for overtime and double time pay according to employee handbook guidelines.
Discretionary year-end bonus based on overall company performance.
Company
Shimadzu Scientific Instruments
Shimadzu provides a broad range of analytical instruments indispensable for research, development & quality control in a variety of fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan Jaglal
Talent Acquisition Partner
Recent News
EIN Presswire
2025-11-15
Research & Development World
2025-11-14
Research & Development World
2025-08-29
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