AAA Northeast · 12 hours ago
Auto Loan Sales & Service Representative (Hybrid) (57810)
Burlington, MA
Full-time
Hybrid
New Grad, Entry LevelAAA Northeast is a top employer in the Northeast committed to serving its members and community. They are seeking an Auto Loan Sales & Service Representative to provide exceptional customer service while selling auto and personal loans and coordinating loan closings.
Responsibilities
Receives incoming calls to the consumer lending department; answers member loan inquiries and conveys detailed information regarding all Club products and services; provides Five Diamond customer service during all business transactions
Provides auto loan and personal loans; sells tire & wheel protection, extended warranties, and debt protection products following business line protocol for receipt and exchange of information;; follows through with lender on applicant underwriting information and other documentation; advises member(s) of lender’s decision and gathers documentation for closing
Prepares, schedules, and conducts loan closings following departmental procedures; electronically transmits all necessary member information via the network to ensure top quality member service; may assist with problem resolution as required
Works to build effective relationships with lending institutions, sales managers, branch staff, and other AAA departments. Responds to requests with professionalism and Five Diamond Service to provide accurate information
Develops full knowledge of Club products and services offered by other Club business lines to facilitate cross-selling and complete member servicing
Other duties maybe assigned
Qualification
Required
High School Diploma or GED
Sales experience, preferably in a financial service institution or call center environment
If for a bilingual job, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy
Preferred
Associate's Degree
Company
AAA Northeast
With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.
Founded in 1900
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joy K. Cave - CPA
Chief Financial Officer
Alexis Grey
Marketing Coordinator, Partnership & Promotions
Recent News
Providence Business News
2025-04-22
2025-04-20
Providence Business News
2025-03-11
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