US Modules · 1 day ago
IT Support Specialist
Greater Orlando
Full-time
Onsite
Mid Level
3+ years expUS Modules is seeking an IT Support Specialist who provides Tier 1–2 technical support to end users across portfolio companies. This role involves managing incidents through the ITSM platform and supporting core business applications while ensuring a reliable end-user environment.
Mechanical Or Industrial Engineering
Responsibilities
Provide Tier 1–2 support for laptops, desktops, mobile devices, printers, conferencing tools, and office connectivity across all business units
Troubleshoot OS, browser, VPN, and productivity suite issues (e.g., O365), escalating complex incidents as needed
Manage incidents and service requests in the ITSM tool, meeting or exceeding defined SLAs and customer satisfaction targets
Perform user onboarding/offboarding, device provisioning, and access management in line with security and HR processes
Assist with endpoint patching, antivirus, and compliance checks under guidance from Cybersecurity
Document solutions, FAQs, and knowledge articles to support self-service and continuous improvement
Qualification
Required
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
3+ years IT support experience in an enterprise or multi-site environment
Solid knowledge of Windows and Mac OS, O365, VPN clients, and basic networking
Strong customer-centric mindset balanced with operational rigor
Experience with ITSM tools (e.g., ServiceNow, Jira Service Management, Remedy)
Preferred
Industry certifications such as CompTIA A+, Network+, or ITIL Foundation
Strong customer service mindset, with clear written and verbal communication skills
Ability to prioritize, handle multiple tickets, and work effectively with remote teams
Company
US Modules
At US Modules, we are proudly made in the United States of America! At US Modules, we are more than just a manufacturer and distributor; we are innovators and leaders in the solar energy industry.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase