Descartes Systems Group · 2 days ago
Technical Account Manager
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $50K/yrDescartes Systems Group is a leading logistics and supply chain technology company that helps customers enhance productivity and manage their supply chains efficiently. They are seeking a Technical Account Manager to drive customer engagement and value realization across their products, focusing on building strong relationships and providing technical support.
B2BInformation TechnologyLogisticsSaaSSecurity
Responsibilities
Build and maintain strong relationships with decision-makers, super users, and key contacts across all assigned accounts
Serve as the primary point of contact for value-focused conversations, performance reviews, and strategic discussions
Provide expert-level technical support, troubleshoot issues, and act as the main point of contact for customer technical and service inquiries
Train customers on products, ensure client satisfaction, and help them achieve success with the technology solutions
Ensure customers are realizing measurable value from the product suite purchased
Benchmark performance against baseline metrics and deliver performance snapshots that demonstrate ROI
Proactively identify usage gaps, adoption challenges, or missed opportunities to maximize value
Monitor contract end dates and proactively develop renewal plans, ensuring alignment with customer goals and current usage trends
Coordinate with Account Executives for contract renegotiations, pricing updates, or expansion discussions
Apply appropriate retention plays to reduce risk of churn
Schedule and lead regular cadence calls with super users to review usage, best practices, and improvements
Facilitate QBRs with decision-makers to validate value delivered, review ROI against agreed success criteria, and plan next steps
Identify upsell and cross-sell opportunities based on customer needs, usage patterns, and feature adoption
Work collaboratively with Account Executives to position value-add solutions and finalize additional contracts
Communicate customer feedback, enhancement requests, and feature gaps to Product team
Collaborate with Support, Implementation, and Product teams to resolve customer issues efficiently
Qualification
Required
Experience in building and maintaining customer relationships
Ability to provide expert-level technical support and troubleshoot issues
Experience in training customers on products and ensuring client satisfaction
Ability to benchmark performance against baseline metrics and deliver performance snapshots that demonstrate ROI
Experience in identifying usage gaps, adoption challenges, or missed opportunities to maximize value
Ability to monitor contract end dates and proactively develop renewal plans
Experience in coordinating with Account Executives for contract renegotiations, pricing updates, or expansion discussions
Ability to schedule and lead regular cadence calls with super users
Experience in facilitating QBRs with decision-makers
Ability to identify upsell and cross-sell opportunities based on customer needs
Experience in communicating customer feedback, enhancement requests, and feature gaps to Product team
Ability to collaborate with Support, Implementation, and Product teams to resolve customer issues
Strong communication skills paired with analytical thinking and tech-savviness
Curiosity to understand customer needs and stay up to date on logistics and SaaS best practices
Ability to embrace feedback and adapt quickly
Self-starter with proactive time management skills
Accountability for outcomes and driving solutions
Excitement to leverage AI tools and experiment with new approaches
Benefits
Remote and flexible work hours
Competitive compensation
Great benefits
Company
Descartes Systems Group
Descartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-05IPO
1996-11-01Series Unknown
Leadership Team
M
Matthew Foroughi
SVP, Information Security
B
Bob Bialozynski
Vice President, Mobile Development
Recent News
GlobeNewswire
2026-01-12
2025-12-09
Company data provided by crunchbase