Mainstay Technologies · 17 hours ago
NOC Technician
Manchester, NH
Full-time
Onsite
Entry Level
1+ years expMainstay Technologies is looking for an entry-level professional who loves technology and people. The NOC Technician works on the Security Operations Center (SOC) team to resolve multiple alerts on clients’ systems and maintain critical security layers.
Information TechnologyInternetSoftware
Responsibilities
Responding to alert tickets related to failed back-ups, hard-drive issues, server errors, antivirus, and the overall health of client systems
Resolving or routing alert tickets to the correct department for resolution
Prioritizing alert tickets, determining which to tackle first when there are multiples alerts within each priority
Managing the automated patching system and Windows feature updates for all of Mainstay and Mainstay’s clients
Researching new patches, looking at reports from Microsoft, vendors, team members, and the security team to ensure patches are secure and work with client technology
Reviewing pending patches and approving or denying patches
Coordinating, scheduling, and scripting Windows Features updates to all client and Mainstay systems
Performing Quarterly Backups and Audits for all of Mainstay’s Managed IT clients on systems like Axcient, SaaS Backups, DATTO, Veeam, Windows Server, and Windows Azure
Verifying back-ups are functioning properly and running on schedule
Researching and staying abreast of known backup issues and standards
Supporting projects led by the SOC Team, such as feature updates, process improvement, reviewing business tools, monitors, and alerting, and research and investigation on patterns
Qualification
Required
High attention to detail
Solid problem-solving skills and the ability to recognize patterns
Strong communication skills with both clients and team members
Excellent technical aptitude with an understanding of basic computer language
Team-driven and motivated by providing outstanding service to improve the lives of those around you
Self-motivated with the ability to stay on track and focus on priorities
Knowledge-driven with the ability to flourish in a fast-paced environment
One to two years in an entry-level help desk or IT support role
Preferred
MCP Certification
A+ (Plus) Certification
Education focused on technology and networking
Benefits
A flexible and fun work environment with events, lunch and learns, ping pong, snacks, games, and books
3 weeks of PTO (4 weeks after 2 years) per year
A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
Health, Dental, and Vision Insurance
Disability Insurance
Group and Supplemental Life Insurance
Paid Family Leave
401(k) with 3% match
Team Profit Sharing
ESOP (Employee Stock Ownership Program)
Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
Paid Volunteer Time Off
Company
Mainstay Technologies
Mainstay Technologies is an IT company that provides website development and cloud hosting services.
51-200 employees
H1B Sponsorship
Mainstay Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Ryan Barton
CEO / Founder
Recent News
NH Business Review
2026-01-17
NH Business Review
2025-04-12
Company data provided by crunchbase