City of Philadelphia · 4 hours ago
IT Governance & Service Owner
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
5+ years expThe City of Philadelphia's Office of Innovation & Technology (OIT) is the central IT agency overseeing major technology initiatives. The IT Governance & Service Owner will serve as a strategic partner to IT leadership, ensuring service accountability and alignment between departments while managing IT services and compliance.
Law EnforcementNewsPublishing
No H1B
Responsibilities
Act as a liaison between Airport business units, IT, and OIT to ensure IT services meet operational needs
Build and maintain strong relationships with stakeholders across the Airport and City government
Develop, maintain, and enforce accountability documentation, ensuring clarity of tasks, responsibilities, and deliverables
Monitor IT commitments, identify risks, and escalate concerns to leadership as needed
Represent IT leadership in meetings, presentations, and cross-department initiatives
Manage end-to-end procurement for select IT goods and services, ensuring compliance with City and Aviation policies
Assume service ownership for designated IT systems, defining performance metrics, maintaining SLAs, and overseeing operational support
Prepare and deliver reports, briefings, and updates to ensure stakeholder visibility and accountability
Identify and recommend process and governance improvements to enhance efficiency, service quality, and stakeholder satisfaction
Perform related duties as required
Qualification
Required
Knowledge of IT service delivery, project management, and business relationship management principles
Familiarity with accountability documentation and tracking IT deliverables
Understanding of IT procurement and asset management in public-sector environments
Knowledge of organizational change management and continuous improvement methodologies
Ability to build and maintain relationships with technical teams, business stakeholders, and external partners
Professional representation of IT leadership, clear communication of complex information, and diplomacy in high-stakes discussions
Ability to organize, track, and report on multiple concurrent projects and service obligations
Initiative, sound judgment, and discretion in performing duties
Bachelor's degree in Information Technology, Business Administration, Management, or related field
Five (5) years of experience in IT operations, governance, project management, or business relationship management, including experience supporting or managing IT services in a complex enterprise environment
Equivalent combinations of education and experience may be considered
Preferred
Experience in government, transportation, or aviation IT environments
ITIL, PMP, or equivalent professional certification
Experience transitioning technology projects into operational services and maintaining SLAs
Demonstrated skill in stakeholder engagement and cross-functional collaboration
Benefits
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
Recent News
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