QuidelOrtho · 21 hours ago
Service Desk II
US - CA - San Diego - Summers Ridge
Full-time
Onsite
Entry, Mid Level
$65K/yr - $80K/yr
2+ years expQuidelOrtho is a world-leading in vitro diagnostics company formed by the unification of Quidel Corporation and Ortho Clinical Diagnostics. They are seeking a Service Desk II to support information systems and enhance the IT experience by resolving a variety of technical issues for internal customers with professionalism and empathy.
Medical Device
No H1B
Responsibilities
Serve as a primary point of contact for IT support via ServiceNow, phone, and walk-up interactions
Own each support request end-to-end, resolving or coordinating resolution without unnecessary handoffs
Troubleshoot and resolve hardware, software, network access, mobile device, and peripheral issues
Support business-critical tools such as Microsoft 365, Zoom, SAP, and collaboration platforms
Handle onboarding tasks including imaging, account setup, and device configuration using tools like Intune and Entra ID
Maintain up-to-date and accurate asset inventory; participate in deployment, recovery, and secure disposal of hardware
Keep tickets and documentation clean, clear, and current
Collaborate with peers and escalate thoughtfully to L3 or engineering teams when needed
Contribute to IT projects, rollout activities, and process improvements
Deliver a calm, professional, and customer-centered experience during both routine and urgent issues
Maintain awareness of IT policies, compliance requirements, and security best practices
Perform other work-related duties as assigned
Qualification
Required
High school diploma or equivalent
2–3 years of experience in a technical support, service desk, or desktop support role
Strong troubleshooting skills with Windows and macOS, Microsoft 365, and core business applications
Familiarity with endpoint management, device imaging, and tools like Intune, Entra ID, and Windows Autopilot
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience supporting mobile devices (iOS/Android)
Excellent communication, organization, and follow-through
Comfortable working independently and prioritizing multiple issues at once
Experience supporting a global organization
Ability to travel up to 10%, domestically
This position is not currently eligible for visa sponsorship
Preferred
Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft
Experience using ServiceNow or similar ticketing platforms
Exposure to regulated environments (pharma, medical device, etc.)
Familiarity with remote support tools and troubleshooting in hybrid work environments
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) plan
Employee assistance program
Employee Stock Purchase Plan
Paid time off (including sick time)
Paid Holidays
Company
QuidelOrtho
> Bringing precision and passion in everything we do QuidelOrtho stands at the forefront of testing, tracking and disease analysis of health conditions ranging from HIV and hepatitis C to flu, strep and COVID-19.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Busky, CPA
Chief Financial Officer
Michael Iskra
Executive Vice President and Chief Commercial Officer
Recent News
2025-12-18
2025-11-06
2025-11-06
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