SoftPro · 2 days ago
Product Manager - AI Enablement Team
Raleigh, NC
Full-time
Hybrid
Senior Level
5+ years expSoftPro is the nation’s leading provider of real estate closing and title insurance software. They are seeking a Product Manager for the AI Enablement Team to define and communicate the AI vision and roadmap, guiding product and development teams in implementing AI tools and services into their products.
ComputerReal EstateSoftware
Responsibilities
Understand your product. Have a deep knowledge of how AI-based tools and processes can be utilized in financial services and regulated industries to realize efficiencies, increase customer satisfaction and reduce risk
Build a deep knowledge of your products and their target customers
Collaborate with Product and Development Managers to create and clearly communicate the product’s vision and mission statements
Keep abreast of the developments in the capabilities and applications of AI tools and services, including their security and risk profiles
Collect and analyze product usage statistics to identify areas of opportunity and success. This may involve working with development teams to track desired statistics and build reporting on efficiency, satisfaction and adverse outcomes
Understand your target customer and use cases. Be able to identify and rank use cases for SoftPro’s customers that would benefit from the utilization of AI by evaluating benefits, costs and risks
Facilitate customer advisory boards when appropriate
Develop feedback loops for your product teams that drive customer empathy and encourage product improvements
Understand the customer’s full journey and lifecycle through use of AI tools and solutions and what benefits and drawbacks they will experience
Build and share your product roadmap. Use your understanding of the customer, product, and technology environment, combined with feedback and guidance from internal stakeholders, external stakeholders, and architecture, to determine development priorities for the products and services that SoftPro offers
Document those priorities in roadmaps and communicate them to the appropriate parties
Provide realistic forecasts for short- and long-term planning
Coordinate tactical product tasks throughout the release cycle. Collaboration with Product Owners and Business Analysts to ensure consistency in product design
Work with Senior Product Management throughout the development cycle to provide status updates on key features/epic progress, for organization reporting purposes
Manage teams. Hold weekly or biweekly 1:1 meeting with your direct reports
Ability to manage up to two Product Owners – AI Enablement
Coach and mentor your team to help them succeed, consistently improve, and grow
Ensure that your team meets or exceeds SoftPro’s standards and practices for their role
Look for process improvements that help build efficiency and consistency in Product Management
Build relationships with peer product teams and facilitate collaboration
Qualification
Required
Minimum of 5-7 years' experience as a Product Owner, 3-5 years as a Product Manager or equivalent
Demonstrated success defining and launching excellent products
Demonstrated experience in implementing innovative technologies in existing products, services and codebases
Ability to take concepts and ideas to fully functioning solutions
Hands-on experience delivering AI-enabled features, tools, or workflows (e.g., ML-powered automation, decision support, document intelligence, copilots, or analytics)
Strong understanding of AI product concepts such as model lifecycle, data dependencies, evaluation metrics, and human-in-the-loop design
Ability to translate AI capabilities and limitations into clear customer and business value
Must be able to solve real customer problems and deliver the highest level of value
Proven ability to influence cross-functional teams without formal authority
Experience working across multiple product lines and teams, and as part of a center-of-excellence / shared services model
Must be able to travel occasionally, if needed
Excellent verbal and written communication with stakeholders, customers, dev teams, and executive management
Ability to multi-task, meet deadlines, and work in a fast-paced environment
Must be detail-oriented, highly organized, and results-driven
Preferred
Experience with utilization and evaluation of AI tools and services in financial services is highly desirable
Benefits
Comprehensive Benefits: Medical, dental, vision, disability, and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation, holidays, and parental leave
Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ
Company
SoftPro
SoftPro is the nation’s leading provider of closing, title and escrow software.
201-500 employees
H1B Sponsorship
SoftPro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Gorkem Kuterdem
CTO
Heidi Schultz
Sr. VP of Business Services
Recent News
Business Journals
2023-08-25
2023-05-26
2022-10-14
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