Parambil · 6 hours ago
Founding Customer Success Manager
New York, NY
Full-time
Onsite
Mid Level
$110K/yr - $150K/yr
3+ years expParambil is building AI infrastructure for the personal injury legal market, aiming to transform the time-consuming process of medical record review. The Founding Customer Success Manager will manage a portfolio of law firm accounts, driving customer onboarding, product adoption, and ensuring satisfaction while contributing to customer success operations.
Artificial Intelligence (AI)Legal Tech
Responsibilities
Manage a portfolio of 30-50 small to medium sized law firms, serving as their trusted advisor
Lead customer onboarding and training sessions, getting new users to their "aha moment" quickly
Conduct regular check-ins and quarterly business reviews with key stakeholders
Drive product adoption by sharing best practices and identifying opportunities for customers to expand usage
Proactively monitor account health and intervene when you spot churn risk
Troubleshoot customer issues and coordinate with Support/Product/Engineering for fast resolutions
Build deep relationships with your accounts - you'll know their business, their pain points, and their goals
Help refine onboarding workflows and customer success playbooks
Contribute to training materials, help docs, and customer-facing resources
Share customer insights and patterns with the CS Lead and Product teams
Participate in building out health scoring, reporting, and CS processes
Gather feedback from your accounts and synthesize it for Product and Engineering
Identify common pain points, feature requests, and opportunities for improvement
Champion your customers' needs internally
Qualification
Required
3-5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Account Executive, Implementation, Solutions Engineering)
Proven ability to manage 30-50 accounts while staying organized and prioritizing effectively
Strong track record with retention and customer satisfaction metrics
Excellent communication skills - you can lead executive conversations and technical trainings with equal confidence
Self-starter mentality: you see what needs to be done and you do it
Comfortable working in ambiguity and building processes as you go
Excited to be on a small, scrappy CS team where you'll wear multiple hats
Preferred
Experience at an early-stage startup (Seed to Series A)
Background in legal tech, healthcare, or highly regulated industries
Experience with the personal injury legal space
Prior experience in consulting, implementation, or technical account management
You've been part of a fast-scaling CS org
Benefits
Meaningful equity in a well-funded, fast-growing startup
Company
Parambil
Parambil is an AI-powered legal technology company that specializes in medical record review and litigation support.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$8MKey Investors
Bling CapitalDaybreak ventures
2026-01-13Seed· $6M
2024-01-15Pre Seed· $2M
Leadership Team
Sara Dwyer
Co-founder & CEO
Liam Gordon
Co-Founder
Recent News
alleywatch.com
2026-01-20
2026-01-16
Company data provided by crunchbase