Clerk Chat · 9 hours ago
Customer Support Engineer
San Francisco
Full-time
Onsite
New Grad, Entry LevelClerk Chat is a company focused on making businesses conversational through innovative messaging applications and AI integration. The role of Customer Support Engineer involves being the first point of contact for customers, troubleshooting technical issues, and collaborating with engineering to resolve problems.
SMSSoftwareTelecommunications
Responsibilities
You will be the first point of contact for our customers by email and chat
You will handle and coordinate product-specific inquiries, engaging with external stakeholders
Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
Identify root causes of customer issues and collaborate with engineering to drive resolution
Reproduce issues, validate fixes, and communicate outcomes clearly to customers
Qualification
Required
You have excellent communication skills and are comfortable speaking to all sorts of customers
You are a creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
You are a self-starter with a proactive attitude and the mind-set to work in a start-up environment
Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
You are based in the SF Bay Area and can work in our San Francisco office 5 days a week
Benefits
Flexible vacation time
Healthy quarterly bonuses
Creative freedom
Company
Clerk Chat
Clerk Chat helps in keeping track of customer support, operations, and sales messages.
Founded in 2022
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7MKey Investors
Race Capital
2024-01-03Seed· $7M
Leadership Team
Alexander Haque
Co-Founder
Will Chertoff
Co-Founder
Recent News
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