Customer Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Neon One · 16 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Neon One is a leader in nonprofit software, creating solutions to help small and mid-sized nonprofits connect with people. They are seeking a self-motivated Customer Support Specialist to support customers using various SaaS tools and deliver best-in-class service.

Information ServicesInformation TechnologyNon ProfitSoftware
check
Work & Life Balance

Responsibilities

Serve as the first point of contact for customer support inquiries
Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
Document, escalate, and track support requests using Zendesk
Verify and report software bugs; communicate with internal teams as needed
Act as a Subject Matter Expert (SME) for assigned products
Prioritize workload effectively and follow established SLAs
Encourage clients to submit product feedback and enhancement requests
Follow established risk management and data security protocols
Update internal support documentation
Participate in ongoing training and development opportunities
Provide customer feedback to internal stakeholders
Learn and support additional products within the company’s suite
Collaborate with product and development teams via tools like Jira
Contribute to process improvements and other team initiatives

Qualification

Technical support experienceZendeskJiraSalesforceSlackEmpathyCommunication skillsProblem-solvingAttention to detail

Required

1+ year of technical support, troubleshooting, or database experience
Strong written and verbal communication skills
Empathy, problem-solving ability, and customer-first mindset
Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
High school diploma or equivalent required

Company

Neon One

twittertwittertwitter
company-logo
Neon One provides social good organizations with unified tools and services they need to help fulfill their mission.
dateFounded in 2018
location
Chicago, Illinois, USA
people-size201-500 employees
web-link
https://neonone.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
FTV Capital
2018-09-13Private Equity

Leadership Team

leader-logo
Keith Reed
Chief Executive Officer
linkedin
leader-logo
Steve Kriter
Retired
linkedin

Recent News

Morningstar.com
Neon One Customers Raise a Record $25.6 Million from 50,000 Donors on GivingTuesday, Proving Power of Relationship-Based Fundraising
2025-12-03
PR Newswire
Neon One Launches Native P2P Fundraising, Unifying Community Giving and Donor Relationship Management
2025-11-13
PR Newswire
Neon One Launches Partner Program, Empowering Growth for Nonprofits and Service Providers Alike
2025-10-28
Company data provided by crunchbase