Scout Search Group, LLC · 17 hours ago
Sales Support Specialist
Denver, NC
Full-time
Onsite
Entry Level
1+ years expScout Search Group, LLC is seeking an Installations Sales Support Specialist responsible for delivering outstanding customer service and phone support. This role plays a key part in supporting the installation process and contributes to a strong organizational culture and customer experience.
Staffing & Recruiting
Hiring Manager
Kasey Marr
Responsibilities
Answer incoming calls and assist with inquiries regarding installations, warranties, and invoices
Provide support in the administration of equipment installation processes
Input data related to installations and warranties into the system
Research and resolve customer questions or problems efficiently
Assist in managing and developing service agents across various regions
Oversee service agent contracts, authorize warranty service, and approve related invoices
Collaborate with other departments to resolve issues as needed
Stay informed on industry trends, best practices, and service standards
Contribute to continuous improvement initiatives focused on customer experience, training, and process efficiency
Participate in the development of business action plans and departmental goals
Promote a culture of feedback, collaboration, and accountability
Comply with health, safety, environmental, and quality regulations
Perform other duties as assigned
Qualification
Required
1–3 years of relevant experience
Equivalent combinations of education and experience will be considered
Motivated and aligned with customer-centric values
Collaborative and team oriented
Process-driven with an eye for efficiency
Strong sense of urgency and ability to meet deadlines
Excellent problem-solving and customer service skills
Active listening and effective communication abilities
Works independently with autonomy and discretion
Company
Scout Search Group, LLC
At Scout Search Group, our mission is your success.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase