Assurant · 3 months ago
Unit Manager II
United States
Full-time
Remote
Mid, Senior Level
$48K/yr - $80K/yr
2+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. They are seeking a Unit Manager II to plan, organize, lead, and coordinate the day-to-day activities of associates involved in providing services in hazard outsourcing, specifically processing renewals and maintenance tasks.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Participates in the development of short/long term goals and plans for work group
Solicits guidance from manager on best course of action for issues identified in work group
Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support
Communicates appropriately departmental performance
Ensures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities
Consistently enforces all corporate/operational/departmental policies and values
Provide coaching and direction to all associates within department that promote continued improvement in performance
Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks
Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences
Promotes team development and cohesive participation to achieve department/operational objectives within assigned areas
Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models
Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group
Resolve personnel issues in an appropriate manner and supporting HR policies
Recruits best possible candidates with skills and experience needed to support departmental functions
Leverages high performing associates to support critical roles within work group
Align staff resources and skills to support functions in department
Provide appropriate incentives and rewards that promote excellence and achievement
Solicit feedback from appropriate resources for continued improvement in self-development/learning
Participate in client meetings/updates and provide all necessary information within the timeline agreed upon
Able to maintain service levels for specific functions within span of control
Is able to maintain a variety of service level objectives within span of control
Continually challenge staff to improve/increase skills and operational knowledge
Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress
Promote team development and cohesive participation to achieve. department/operational objectives that are within work groups
Solicit and/or offer assistance to work groups outside of span of control without jeopardizing service levels to assigned department
Participate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
Ensure Account Executives (AE) are updated with any changes involving assigned client
Monitors financial data and compares to budgetary goals as well as prepare budget for upcoming year
Conduct or lead the analysis and resolution of operational problems, process improvements that cover other areas outside of span of control
Promote team development and cohesive participation to achieve department/operational objectives that reach beyond assigned work groups
Capable of presenting data and/or information to clients as might be necessary for ABRs or client tours
Is able to maintain a variety of service level objectives that cover multiple disciplines within span of control
Mentoring other associates or lower-level Unit Managers outside their span of control
Act as a backup to Operations Manager when necessary
Able to highlight financial variances, give reasons for variances and offer solutions to bring department in line with objectives
Qualification
Required
Associate degree and/or equivalent work experience is required
Two to three years of supervisory experience required
Excellent verbal and written communication skills
An understanding of human resource policies and procedures
Basic workflow management tools
Well developed interpersonal skills promoting team participation with assigned staff
Motivational methods to improve and develop assigned staff
Ability to engage co-workers and peers in cross-functional teams
Multi-task and perform to multiple goals/objectives
Technical skills required are use of computers, telephone, calculator, fax machine, copier, and microfiche viewer
MS Office Suite products, Outlook, Mortgage Servicing Systems, System Operating Reports and SmartFlow
Preferred
Experience in Mortgage servicing, customer service, retail banking or hazard insurance processing is desirable
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
2026-01-19
2026-01-19
Company data provided by crunchbase