NEOGOV · 1 day ago
Customer Service Specialist - Investigator
Richland County, SC
Full-time
Onsite
Mid Level
3+ years expNEOGOV is seeking a Customer Service Specialist - Investigator to work with the South Carolina Office of Regulatory Staff. The role involves resolving disputes related to utility services, assisting customers in understanding their rights, and conducting investigations and compliance reviews.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Conduct complaint/inquiry intake, investigation, and mediation via phone/in person. Apply laws, rules and regulations to consumer matters and communicate them appropriately and consistently
Follow established procedures for complaint/inquiry intake and documentation. Document various job activities into Microsoft Dynamics for reporting of performance metrics
Prepare written reports and testimony
Coordinate and assist in conducting customer relations compliance reviews of utility companies. Conduct on-site inspections of utility facilities
Participate in consumer education/outreach opportunities
Qualification
Required
Associate's degree and at least three years of experience in a customer service environment
Must have effective communication skills both orally and in writing including the ability to testify in formal proceedings before the PSC
Proficiency in Microsoft Office Word, Excel, Outlook, Dynamics, and Power Point
Must possess a valid driver's license
Benefits
15 days sick leave
15 days annual leave
13 paid holidays
Paid parental leave
Military leave
Health coverage including prescriptions
Dental
Vision
Life insurance
Long-term disability
Flexible spending accounts
Adoption assistance
Retirement plan
Supplemental retirement savings plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase