Domaine · 1 day ago
Account Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expDomaine is the world's largest independent Shopify design and development partner, dedicated to creating and growing beloved brands. They are seeking a motivated Account Manager to serve as the client champion, ensuring satisfaction and uncovering upsell opportunities while collaborating with production teams.
Mobile AppsSoftwareUX DesignWeb Development
Responsibilities
Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells
Identify new client opportunities and act as liaison to pitch clients on such opportunities
Work with the production teams to appropriately resource client needs
Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals
Collaborate on and run Growth Councils
Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations
Present upsell opportunities as appropriate
Act as a backchannel to communicate production team’s concerns to the client
Identify and solution project risks in collaboration with the production team
Fully understand the client objectives and project goals and articulate them clearly
Work with the project teams to monitor project risks and scope creep to foresee/ identify potential problems and proactively identify solutions to address them in advance
Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs
This role will require some travel to company and client locations. Travel time may be outside of working hours
Qualification
Required
Excellent communication, public speaking, and customer service skills
A passion for people, digital platforms and ecommerce
Good technical skills and familiarity with the fundamentals of web development
Familiarity with web design and usability best practices and trends
Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot
Able to learn other tools (Jira, Slack, Teamgantt)
Positive Attitude: enthusiastic and able to contribute at any given stage throughout the process; actively takes the lead on a given task and can pitch in wherever help is needed
Excellent written and verbal communication skills; able to confidently express ideas and also knows when to listen
Excellent organizational and time management skills
A desire to learn and grow with the agency!
4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry
Strong understanding of business and functional requirements
Understanding of third party applications, platforms, and integrations
Excellent verbal, written, presentation and interpersonal communication skills
Self-motivated, detail-oriented
Level-headed and positive attitude under pressure
Ability to manage workload and meet deadlines
A passion for learning new skills
Strong web and Mac desktop skills
Benefits
Competitive Healthcare with Dental & Vision
Retirement savings plan with employer matching
Competitive PTO policy with paid time off at end of year
Flexible working schedule
Remote-first culture
Home office stipend
Apple gear
Continued education and personal development opportunities
Company
Domaine
Domaine is the world's largest Shopify design and development practice.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-09-27Acquired
Leadership Team
Peter Humphrey
CEO, Co-Founder
Recent News
2023-12-26
2023-12-26
Company data provided by crunchbase