FEDITC · 19 hours ago
Voice Engineer III
FEDITC supports the configuration and implementation of network infrastructure, and they are seeking a Senior Voice Engineer to identify and resolve performance issues. The role involves troubleshooting, repairing, configuring, monitoring, and upgrading network systems for both unclassified and classified environments.
ConsultingCyber SecurityGovernmentInformation Technology
Responsibilities
Responsible for implementation and technical support of Cisco Unified Communications related technologies
2nd and 3rd level support of existing systems
Provide installation, transition, and cutover of components of the systems
Provide all maintenance and documentation of ground equipment and systems on a scheduled and unscheduled basis
Test and Integration
Gather trend analysis data on systems, and provide input for resource planning
Provide real-time usable statistics to aid with troubleshooting
Upgrades to all supported VoIP / UC systems
Monitoring of Managed Services UC customers via 3rd party network monitoring software
Review work/installation progress for accuracy, adherence to network design, and conformance to telecommunications standards
Perform other Voice technology-related duties as assigned
Qualification
Required
5+ years as a Cisco Voice Engineer
CUCM/Unified Communications
Cisco Unity
UCCX Scripting
Routing/Switching
VoIP
BA/BS
IAT II certification required
CCNP Collaboration
A Top Secret clearance is required to be considered for the position
Must be a US Citizen and pass a background check
Maintain applicable security clearance(s) and/or applicable certification(s) at the level required by the client
Benefits
Medical
Dental
Vision
401K with 4% match
Paid Time Off (PTO)
Life and Disability Insurance
Employee Assistance Program
Flexible Spending Accounts (FSA)
Dependent Care Reimbursement Program
Group Term Life Insurance
Supplemental Life and A&D Insurance
Short & Long Term Disability
Life Discount Program