Raas Infotek · 9 hours ago
Desktop Technician
San Diego, CA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expRaas Infotek is seeking a Desktop Technician to provide technical support and troubleshoot issues related to Office 365 and various computer platforms. The role involves managing service requests, collaborating with teams for onboarding, and ensuring hardware and software configurations meet company standards.
Information Technology
Hiring Manager
Ravi kumar
Responsibilities
Troubleshoot and resolve issues related to Office 365
Image and install software on Windows, and Apple laptops/desktops
Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
Identify and resolve hardware and software application conflicts
Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
Responsible for asset tagging and entering all incoming equipment into our asset management system
Collaborate with cross functional teams to properly onboard incoming new hires
Ensure that hardware is properly assigned and updated into our management system
Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
Ensure that resolutions are consistent with company standards and policies
Qualification
Required
Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging windows 10 OS
Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Ability to work in a fast paced and high expectations environment while remaining calm and professional
Able to lift up to 50 lbs
Preferred
10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
Company
Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions.
201-500 employees
H1B Sponsorship
Raas Infotek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (55)
2023 (62)
2022 (44)
2021 (61)
2020 (44)
Funding
Current Stage
Growth StageCompany data provided by crunchbase