TopBloc · 9 hours ago
Client Partner
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $180K/yr
2+ years expTopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. They are seeking a Client Partner who will develop long-term partnerships with Help Desk customers and ensure customer satisfaction with their services.
Bookkeeping and PayrollConsultingHuman ResourcesInformation ServicesInformation TechnologyTechnical Support
Responsibilities
Developing long term partnerships with Help Desk customers to ensure they realize the full value of their investment with TopBloc and Workday
Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services
Onboard new customers on an ongoing basis to ensure customers effectively utilize Help Desk services from day one
Serve as primary point of escalation for Help Desk customers
Work with a sense of urgency and effectively utilize all resources available to support both customer and internal stakeholders
Manage client escalations and determine appropriate response or action
Attend and participate in regular client executive steering committee meetings
Proactively manage client relationships and needs to prevent escalations where possible
Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team
Develop and standardize the Company’s Client Partner program
Engage with senior leadership on departmental or company initiatives
Coordinate between customer and sales team for Phase X projects
Limited Travel might be required on an ad-hoc basis
Qualification
Required
2+ years experience working as a Workday Consultant in a post-production environment (required)
Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification (required)
Excellent project leadership and problem solving skills
Passion for exceptional customer service and customer collaboration
Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships
Experience in successfully resolving project escalations raised by clients
Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs
Preferred
Experience as a Workday Engagement Manager/Project Manager or Account Manager (preferred)
Benefits
Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses
Health, Dental, Vision, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance available
Paid Parental Leave & Pregnancy Related Medical Leave
Generous paid sick leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401 (k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings
Company
TopBloc
TopBloc is a workday consultancy that provides workday deployment services and on-demand support.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BV Investment Partners
2025-02-04Acquired
2020-02-26Private Equity
Leadership Team
Christopher Skinner
Chief Executive Officer
Recent News
2025-10-21
2025-03-12
Company data provided by crunchbase