GOJO, Makers of PURELL · 21 hours ago
Field Service Installer I-Frederick/Baltimore MD
Baltimore, MD
Full-time
Onsite
Entry Level
$23.44/hr - $23.44/hr
1+ years expGOJO, Makers of PURELL, has been dedicated to improving health and well-being for over 75 years. They are seeking a Field Service Installer I to install dispensers, maintain customer satisfaction, and support the installation team while adhering to safety and quality standards.
BeautyCleaning ProductsHealth CareWellness
Responsibilities
Professional execution of the dispenser installation process includes announcing before entering a room, leaving the inside and outside of the dispenser and floor free from any debris, and properly disposing of materials
Meet/Exceed time commitments for scheduled installations
Defuse volatile customer situations by listening intently, identifying the key pain point, and offering GOJO service/support where appropriate
Is attentive to customer needs/requests outside area of expertise/responsibility
Escalates customer requests to the installation lead who can reach out to the appropriate internal resources for resolution
Activities/interaction support long-term customer relationships
Receptive to field seller feedback on customer/end-user expectations
Adheres to daily/weekly work schedule arriving on time so the team can travel together as scheduled
Follow GOJO installation standards and expectations
Act quickly to resolve product or dispenser issue technical
Adjust quickly as required by end-user schedule changes
Partner with the Installation Lead and other GOJO personnel to share learnings in support of installation and product/service improvements
Demonstrate the ability to assist in the training of other installers as necessary peers
Report any dispenser / product issue (performance or quality) with the Lead Installer who can reach out to the appropriate partner to address such as Global Quality Technical Support, the SMARTLINK Technical Systems Engineer, and Field Operations Coordinators
Resolve minor issues on-the-spot for dispensing system and SMARTLINK ™ systems when tools and materials and other required resources are readily available
Provide professional assessment of performance issues and make recommendations for solutions
Provide resolution recommendations to the Installation Lead as appropriate
Help customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer’s expectations
Spot trends in system performance, capture information, and escalate as needed
Support fastest, cleanest, and most sustainable dispenser installation
Provide market leading troubleshooting and service for dispensing systems to ensure continued profitable operation
Identify product placement and other “upselling” opportunities for Field Sales partners. GOJO dispenser installations support enterprise profitability expectations
Support the creation of market-leading service and support processes by active participation in process development, testing, and feedback as needed
Work with the lead install to return dispenser overages through the RGA process to protect GOJO profitability
Assist lead installer in capturing accurate dispenser installed counts
Qualification
Required
Associate degree, two (2) years of technical trade school, or equivalent education/work experience
Minimum one (1) year installation or related experience
Strong customer service skills are a must
Ability to obtain health care facility credentialing is a requirement
Must pass criminal background check, drug screening, and be willing to get all necessary inoculations
Valid driver's license required with acceptable points limit attained
Benefits
401(k) match
Parental leave
Onsite well-being care
Company
GOJO, Makers of PURELL
GOJO Industries, MAKERS of PURELL™, is the global leader in Healthy Skin and Healthy Places and certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2026-01-22Acquired
Leadership Team
Carey Jaros
Chief Executive Officer
Chuck Crawford
Chief Innovation Officer
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase