SGF Global · 18 hours ago
Customer Service Representative
McDonough, GA
Full-time
Hybrid
Entry Level
$19.45/hr - $19.45/hr
2+ years expSGF Global is seeking a Customer Service Representative for Millennium Lighting to provide excellent customer support via email and web chat. The role involves assisting with product inquiries, order entry, and issue resolution while collaborating with managers to meet satisfaction goals.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Respond to emails within 24 hrs and web chats within 10 seconds
Resolve inquiries efficiently (“one-touch” resolutions)
Process orders using SageX3/Zendesk and assist with inbound sales
Collaborate with managers to meet satisfaction goals
Support warehouse operations during occasional evening or weekend shifts
Qualification
Required
6 months email correspondence experience
6 months MS Office (Word, Excel, Outlook)
2 years customer service experience
Strong communication skills
Strong organization skills
Strong time management skills
Ability to work independently in a fast-paced environment
Location: McDonough, GA 30253
Preferred
2+ years customer service experience
CRM or call center software experience (Zendesk, Sage100, Cisco, Calabrio)
CRM: 1 year
Company
SGF Global
SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mauricio Sion
Director
Company data provided by crunchbase