Delta Solutions and Strategies · 21 hours ago
Audio/Video Systems Technical Support (Expert)
Vandenberg SFB, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expDelta Solutions & Strategies is seeking an Audio/Video Systems Technical Engineer (Expert) to support our team at Vandenberg SFB. The role involves providing engineering, installation, configuration, operation, maintenance, and repair services for A/V systems to ensure reliable and high-quality communications across the enterprise.
Information TechnologyProductivity ToolsSoftwareTechnical Support
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Engineer and plan installation and system architecture for all A/V systems, including network video encoders/decoders, digital signage controllers, and audio processors
Install, program, test, and configure Crestron NVX devices, processors, and touch panels, including cable routing, labeling, and connectivity verification
Install and integrate A/V equipment such as displays, speakers, microphones, cameras, amplifiers, and control interfaces to support classified and unclassified meeting environments
Configure Cisco and other network switches to support multicast A/V streaming and maintain optimal network performance
Configure and manage network multilayer switches and routing protocols to support high-availability video transmission
Configure, test, and troubleshoot multicast traffic streams, resolving latency, jitter, and synchronization issues across the A/V network
Create and maintain detailed documentation for all A/V systems, including logical and physical diagrams, equipment inventories, and wiring schematics
Perform preventative maintenance, patching, firmware updates, backups, restoration, and system readiness checks for all A/V components
Maintain detailed A/V system logs, configuration records, and incident response documentation, reporting performance anomalies or failures to leadership
Respond to after-hours notifications and provide remote or on-site support within two hours as required by mission needs
Serve as the first-line support for user VTC requirements, providing immediate assistance during classified and unclassified meetings
Schedule and coordinate VTC sessions across multiple networks and security domains, ensuring appropriate routing, bandwidth allocation, and endpoint availability
Coordinate meeting requirements with internal organizations, external agencies, and hub facilities to ensure reliable session connectivity
Verify room readiness, equipment functionality, and participant clearance levels prior to classified VTC sessions
Maintain calendars and scheduling systems to manage recurring and ad hoc VTC events across all supported networks
Conduct pre-call testing and verification of all VTC components, including cameras, microphones, speakers, and network connectivity
Ensure accurate dial-in information, bridge configuration, and session routing prior to meeting start times
Set up unclassified and classified Microsoft Teams, Zoom, or other virtual collaboration environments as directed
Actively monitor VTC sessions to identify and resolve technical issues in real time, ensuring minimal disruption to ongoing operations
Provide discreet and professional troubleshooting during high-visibility sessions, including General Officer or senior leader meetings
Diagnose and resolve A/V issues involving codecs, signal processors, touch panels, cameras, microphones, amplifiers, and displays
Perform Tier I and Tier II troubleshooting on A/V and VTC systems, escalating complex issues to senior engineers or vendors as necessary
Track recurring technical issues, document corrective actions, and identify systemic problems requiring configuration or equipment updates
Collaborate with network and system administrators to resolve A/V-related connectivity, IP addressing, or multicast routing issues
Develop and maintain SOPs, quick reference guides, and training materials for users and support technicians
Provide user assistance for VTC and collaboration tools, including microphone, camera, and display configuration support
Maintain detailed logs of VTC sessions, system changes, and technical incidents for accountability and trend analysis
Ensure all A/V equipment is properly labeled, inventoried, and accounted for in accordance with configuration management and property control policies
Serve as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets
Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of mobile or deployable A/V systems
Qualification
Required
TS/SCI Clearance
Minimum of 5–7 years of progressively responsible experience designing and maintaining complex A/V networks and control systems within secure or mission-critical environments
Associate's degree in Information Technology, Electronics, or a related field, or equivalent combination of education and at least two years of related experience
Must meet position and certification requirements outlined in DoD 8140 within six months of the date of hire. Acceptable baseline certifications include CompTIA Security+, GISP, GSEC, Cloud+, or (ISC)² SSCP
Proficiency in Crestron NVX systems and SIMPL programming, with demonstrated expertise in multicast streaming environments
Skilled in Cisco network switch configuration for reliable A/V transmission and familiarity with Extron, Samsung digital signage, and similar systems
Strong documentation, communication, and troubleshooting skills with the ability to provide rapid, professional response during live operations
Capability to implement preventive maintenance programs and maintain continuous system reliability
Must be available for after-hours response and support for exercises, contingencies, and operational events
Benefits
Medical
Dental
Vision
Life insurance
401(k)
PTO
Paid holidays
Parental
Military and jury duty paid leaves
Company
Delta Solutions and Strategies
Delta Solutions & Strategies, LLC, established in 2000, is a VA-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Stafford
President/CEO
Scott Anible
Chief Operating Officer
Recent News
2025-03-13
Company data provided by crunchbase