Centerbase · 7 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry Level
1+ years expCenterbase is a company that empowers mid-size law firms through its cloud-based legal practice management platform. The Customer Success Manager will serve as a trusted advisor for a portfolio of customers, focusing on post-sales relationships to enhance customer health, retention, and product adoption.
AccountingBillingCloud ManagementDocument ManagementLegalSoftware
Responsibilities
Become a Centerbase product expert and leverage your knowledge to identify opportunities that drive product adoption, customer value and business growth
Build and nurture strong relationships with a portfolio of assigned customers through proactive, clear, and professional communication
Develop a deep understanding of your customers' business needs and collaborate with them to set clear objectives and achieve their desired outcomes
Deliver Business Reviews sharing Centerbase’s added value and growth opportunities
Act as a customer advocate within Centerbase, collaborating effectively with internal teams to ensure customer needs are met and issues are resolved efficiently
Own and manage customer escalations to resolution, while proactively identifying and addressing potential issues before they escalate
Drive customer retention through proactive engagement and creating an excellent customer experience
Own renewals and identify upsell/ cross-sell opportunities
Qualification
Required
1-2 years of experience as a Customer/Client Success Manager within an enterprise SaaS business
Proficiency with Salesforce and other similar software products
Ability to navigate a growing, fast-paced company and autonomously manage your book of business
Strong attention to detail when communicating and following up on customer inquiries
Proven track record of consistently attaining or exceeding renewal and expansion quota
Benefits
Flexible PTO
2 Company-Wide Mental Health Days
Parental Leave Programs
401(k) with Company Match
Broad Equity Participation
Company
Centerbase
Centerbase is a customizable, cloud-based legal practice management software solution for mid-sized firms.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-03-18Debt Financing
2021-08-24Series Unknown
Leadership Team
Rob Joyner
Senior Vice President Business Development
Paul Bridgewater
Non Executive Board Member
Recent News
2025-08-22
2025-08-22
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