Randstad Digital Americas · 8 hours ago
Microsoft Desktop Support Analyst
New York, NY
Full-time
Onsite
New Grad, Entry Level
$40/hr - $43/hrRandstad Digital Americas is seeking a Microsoft Desktop Support Analyst to provide technical administrative support for the Con Edison Distribution Control Center. This role involves maintaining the configuration and reliable operation of computer endpoint systems, ensuring optimal functionality, and providing technical support to end-users.
Information Technology & Services
Responsibilities
Assist in the installation, configuration, and maintenance of hardware and software systems
Perform routine system updates, patches, and upgrades
Monitor system performance and troubleshoot issues to ensure optimal functionality
Assist in managing and troubleshooting network devices, including routers, switches, and firewalls
Help maintain network security protocols and access controls
Collaborate with senior administrators to optimize network performance and reliability
Provide technical support to end-users by troubleshooting hardware and software problems
Datacenter gatekeeping. Monitor UPS power and cooling units, report system alarms and issues. Work with vendors to schedule preventive maintenance and repairs
Assist in setting up and configuring user accounts, email, and access permissions
Collaborate with the IT helpdesk to resolve user issues in a timely manner
Assist in implementing and managing backup and disaster recovery solutions
Perform routine data backups and ensure data integrity
Participate in disaster recovery drills and testing
Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
Prepare reports on system performance and incident resolutions
Assist in implementing and enforcing security policies and protocols
Monitor system logs for security breaches and unauthorized access
Participate in security audits and vulnerability assessments
Collaborate with cross-functional teams to identify and implement technology solutions that support business objectives
Assist in evaluating and recommending IT hardware and software purchases
Providing in-person and remote support through use of the telephone or remote access
Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions
Researching new IT services/vendors with management as needed for cost containment
Supporting Management with tracking of computer/printer devices for asset controls. Work within a DHCP and DNS environment, setting up DNS clients and configuring PC's for DHCP
Configure TCP/IP manually and automatically using DHCP
Supports hardware decommissioning events
Supports Business moves / changes - ensure involvement in early stages of planning
Managing escalations through to conclusion
Manage client expectations
Qualification
Required
Demonstrated analytical skills
Demonstrated problem solving skills
Effective interpersonal skills and communications
Experience with imaging, preparing and deploying desktop workstations
Must be proficient in all aspects of Microsoft Desktop Operating System administration
Must be proficient in all aspects of Microsoft Server Operating System administration
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc
Must be proficient in PowerShell
Preferred
Cybersecurity certifications
Understanding of Networking Fundamentals
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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