ShipMonk · 16 hours ago
Sr. Manager, Parcel Operations
United States
Full-time
Remote
Senior Level
6+ years expShipMonk is a growth partner for merchants, providing technology and fulfillment solutions for high-growth ecommerce and DTC brands. The Senior Manager, Parcel will oversee last-mile small parcel carrier performance and relationships, partner with various teams to build client-driven parcel solutions, and enhance product roadmaps based on customer feedback.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Carrier Management
Own day-to-day relationships with domestic and international parcel carriers
Monitor and optimize carrier performance (on-time delivery, damage rate, billing accuracy)
Lead contract negotiations and support carrier selection strategies
Collaborate with warehouse operations to resolve shipping or service issues in real time
Sales & Solution Engineering Support
Act as the subject matter expert (SME) in parcel for the Sales and Solutions teams during client scoping and onboarding
Develop and price parcel solutions tailored to unique customer profiles (e.g., hazmat, international DDP, value carrier mix)
Present parcel strategy options to clients and prospects alongside Sales
Voice of the Customer & Product Strategy
Collect and analyze feedback from merchants on carrier services, pricing, and feature gaps
Collaborate with Product and Tech teams to shape the roadmap of new parcel capabilities and platform enhancements
Champion customer needs internally to improve transparency, automation, and cost-efficiency
Analytics & Reporting
Create and maintain KPIs for cost, service, and product adoption
Deliver carrier scorecards and executive summaries to internal stakeholders
Forecast future capacity needs and cost impacts based on client growth and seasonality
Qualification
Required
6–10 years of experience in parcel logistics, transportation, or ecommerce fulfillment, with at least 3 years in a managerial or leadership role
Proven experience managing carrier relationships, contract negotiations, and performance metrics
Strong understanding of parcel networks (e.g., USPS, UPS, FedEx, DHL eCom, regional carriers)
Demonstrated ability to partner cross-functionally with Sales, Product, and Operations teams
Exceptional communication, negotiation, and analytical skills
Proficiency in Excel/Google Sheets; experience with WMS/TMS systems preferred
Bachelor's degree in Supply Chain, Logistics, Business, or a related field
Preferred
Experience in pricing models, solution engineering, or client-facing logistics support
MBA is a plus
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
1001-5000 employees
H1B Sponsorship
ShipMonk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase