Capital One · 1 day ago
Principal Process Manager - PULSE Operations
Houston, TX
Full-time
Onsite
Senior Level, Lead/Staff
$99K/yr - $113K/yr
4+ years expCapital One is a leading information-based technology company that innovates in the financial sector. The Principal Process Manager will be responsible for documenting, monitoring, and controlling critical process points while educating stakeholders on process utilization and leading process improvement projects.
Financial Services
No H1B
Responsibilities
Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
Develop and maintain formal process documentation, including procedures and process flow diagrams
Work with team members to develop robust risk management processes
Analyze data and influence others to proactively identify data risks and trends
Consultation and representation of well managed processes, customer experience, and risk management for new intent
Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
Collect data and information to provide transparency to senior leadership on the health of the process
Identify and implement process improvements
Track and resolve process breakdowns, issues and risk event
Creating and validating processes
Designing and producing metrics used to measure efficiency and effectiveness
Driving process improvements aligned with desired customer outcomes
Qualification
Required
High School Diploma, GED, or equivalent certification
At least 3 years of Process or Risk Management experience
At least 1 year of Continual Improvement experience
Preferred
Bachelor's Degree
4+ years of Process Management experience
1+ years of Project Management experience
1+ years of experience working with Product and Technology teams
Process Management training and certifications (Lean, Six Sigma)
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
2026-01-24
Company data provided by crunchbase