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NTT DATA, Inc. · 12 hours ago

Technical Services Systems Integration Specialist

Colorado, United States of America

Full-time

Onsite

Senior Level

NTT DATA, Inc. is a company known for its technical excellence and innovation, seeking a Technical Services Systems Integration Specialist. This role involves providing technical support to clients, compiling technical specifications, and mentoring junior engineers while working towards professional certification.

Information Technology & Services

H1B Sponsor Likely

Responsibilities

Interacts with clients on site and remote to meet complex requirements of a solution

Escalates unresolved problems and issues to the relevant third parties

Responds to escalated client requests

Escalates complex problems to the relevant third parties

Writes reports and proposals and completes and maintains project documentation

Assists with the documentation of standard operating procedures relating to installations and fixes

Acts as coach and mentor to more junior Implementation Engineers and Technicians

Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets

Included in higher complexity design work, with input to the design expected

Expected to take ownership of relevant technologies according to domain or specialization

Responsible for IPT Voice and Analog Gateways, maintenance, upgrades, refresh, troubleshooting, etc

Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies. Updating of as-built documentation of infrastructure and work instructions

Completes generation and activation of security certificates for the relevant Cisco products as per vendor best practice

Performs any other related task as required

Qualification

CCNP Voice/Collaboration CertificationCisco Unified Communications ManagerCisco Unified Contact Centre ExpressCisco TelePresence video solutionsTechnical implementation engineeringVoice gateways expertiseVirtualization (VMware)CoachingCommunication skillsProblem solving skillsMentoringPresentation skills

Required

Bachelor's degree or equivalent in Information Technology or Computing or a related field

Valid CCNP Voice/Collaboration Certification required

Seasoned work experience in technical implementation engineering, specific to Collaboration technologies

Seasoned experience engaging with clients and conducting presentations

Seasoned report writing experience

Seasoned project management

Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems

Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS

Seasoned experience with Border Element, media resources, SRST/SRSV

Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering

Seasoned experience with design and implementation for UC environment

Seasoned experience with CME/CUE

Strong knowledge and extensive experience in dial plan designs and implementation

Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers & wireshark

Seasoned experience with Cisco TelePresence video solutions

Seasoned experience with Cisco audio and video conferencing solutions

Seasoned experience with Webex Calling and Webex Contact Centre solutions

Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN, experience with multi-cluster call manager environments

Preferred

ARC and Call Cabinet expertise is advantageous

Company

NTT DATA, Inc.

Glassdoor3.8

NTT DATA, Inc. is a trusted global innovator of business and technology services.

Founded in 2019

Tokyo, JP

10001+ employees

https://services.global.ntt/

H1B Sponsorship

NTT DATA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (144)

2024 (182)

2023 (257)

2022 (871)

2021 (809)

2020 (1266)