City of Philadelphia · 1 day ago
Senior IT Manager
Philadelphia, PA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $109K/yr
6+ years expThe City of Philadelphia's Office of Innovation & Technology (OIT) is seeking a Senior IT Manager for Revenue IT Water Support. This role is responsible for managing the design, implementation, and support of the City’s water billing and customer account systems while leading a team of specialists to ensure system stability, security, and optimization.
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Responsibilities
Builds, supports, and expands a culture that values diversity, equity, and inclusion, ensuring employees from all backgrounds can succeed and thrive
Trains, mentors, and coaches employees under their supervision; conducts performance appraisals and supports professional development
Manages a cross-functional team comprised of City IT staff, vendor resources, and WRB business partners responsible for water billing and customer account systems
Ensures effective communication and coordination across business and technology teams to meet project and operational goals
Oversees all aspects of BASIS2 system operations, including billing cycles, payment processing, account adjustments, and reporting
Leads the team’s response to production issues, ensuring timely root cause analysis, resolution, and prevention strategies
Manages product roadmaps and enhancement backlogs for BASIS2 and related applications, in collaboration with WRB leadership and OIT partners
Coordinates vendor work plans and ensures service-level compliance and accountability
Partners with OIT infrastructure, database, and security teams to ensure system performance, capacity, and data integrity
Identifies opportunities for process automation, system optimization, and improved user experience
Tracks and analyzes operational performance metrics, incidents, and trends; prepares reports for leadership and stakeholders
Keeps the Revenue IT Director informed of current and potential issues, risks, and dependencies affecting system performance or service delivery
Serves as the primary liaison between Revenue IT and WRB for all technology-related coordination, planning, and communication
Develops a deep understanding of WRB’s goals, operational workflows, and priorities to align IT support and strategy
Maintains collaborative relationships with central OIT teams (Infrastructure, DBA, Security, Network) to ensure seamless service delivery
Builds and sustains effective vendor partnerships, ensuring knowledge transfer, accountability, and long-term stability of the BASIS2 environment
Collaborates with peer IT Managers to ensure cross-system coordination, data integration, and shared best practices across Revenue systems
Qualification
Required
Completion of a bachelor's degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field
Minimum of 6 years of large-scale systems experience
Solid understanding of SQL/Oracle/.Net application infrastructure
Minimum of 6 years of experience with problem analysis/resolution for large scale enterprise applications
Proven ability to understand business objects, define business requirements and apply various technical solutions
Extensive familiarity with System Development Life Cycle methodology
Familiarity with Agile development practices
Excellent analytical and strong problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
Excellent communications skills: able to communicate effectively with IT and functional managers at all levels; able to influence and engage across multiple teams; excellent verbal and written communication, cross-team training, and documentation skills
Preferred
Preferred candidate will have 3+ years supervisory/management experience
Preferred candidate will have 6+ years related information systems experience
Strong background in business process analysis, application engineering, network configuration
Solid understanding with expertise in one or more of the following modules: Payment Processing, Billing, Active Directory, Data transfer, Windows OS and Oracle SQL
Minimum of 6 years of project management experience and managing small teams
Minimum of 6 years of experience in supporting high availability solutions
Experience in large scale tax/ billing systems
Excellent skills in new product evaluation, architecture, implementation, and integration with Oracle databases and Oracle Applications
Knowledge of IT controllership methodologies and standards and demonstrated experience with project execution compliant with systems development life cycle methodology
Ability to manage time effectively, set priorities appropriately, operate with minimal supervision, work and act independently/as part of a team and maintain professional demeanor under stress
Excellent track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities
Excellent team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Change oriented – actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
Benefits
Public Service Loan Forgiveness Program qualified employer
25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
Comprehensive health coverage for employees and their eligible dependents
Wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Company
City of Philadelphia
Philadelphia is the largest city in the Commonwealth of Pennsylvania, the fifth-most-populous city in the United States.
10001+ employees
H1B Sponsorship
City of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (13)
2023 (5)
2022 (15)
2021 (13)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
A
Alan Burstein
Chief Surveyor
A
Alba Collazo-Irwin
Chief Deputy
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