Chubb · 1 month ago
Senior Telephonic Case Manager
United States
Full-time
Remote
Senior Level
$66K/yr - $112K/yr
7+ years expChubb is a world leader in insurance, providing a diverse range of insurance services globally. The Senior Telephonic Case Manager is responsible for evaluating and managing the medical treatment of injured employees, focusing on disability management and coordination for early return to work.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
Complete timely initial assessment report, case management plan, and establish disability duration timeframes
Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan
Active participation with claims team to review, establish, and execute action plan
Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines
Work collaboratively with all stakeholders to effectively manage recovery and return to work process
Meet productivity requirements
Effectively manage inventory based on guidelines
Assist with training and development of team members and broader workers’ compensation team including preparation and presentation of updates on relevant medical topics
Assist Nurse Manager and leadership team as needed with triage and projects
Qualification
Required
Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed
Excellent verbal and written communication skills
Strong interpersonal and relationship building skills
Knowledge of traumatic injuries and the resultant disabilities and medical complications
Knowledge of Workers' Compensation Acts and working knowledge of the medical providers in the assigned territory
Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines
Experience using Microsoft Office products and ability to learn other technology tools
Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines
Model exceptional customer experience skills
Preferred
BSN preferred
Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred
Compact license preferred
7-10 years of experience in Workers' Compensation Case Management preferred
Proficiency with MS Office products
Benefits
Comprehensive benefits package
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
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2026-01-22
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2026-01-14
2026-01-08
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