Siemens Healthineers · 7 hours ago
Customer Services Support Operator
Cary, NC
Full-time
Hybrid
New Grad, Entry Level
$56K/yr - $77K/yrSiemens Healthineers is a leader in medical technology, committed to pioneering breakthroughs in healthcare for everyone, everywhere. The Customer Services Support Operator will conduct technical and administrative support activities for service operations, focusing on resource allocation, customer communications, and managing capacity planning to meet customer commitments.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment
You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources
You own customer communications E2E for all service events
You navigate complex discussions with customers when scheduling appointments
You manage and apply prioritization logic that aligns with customer commitments
You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills
You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments
You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment
Qualification
Required
A Bachelor's degree or equivalent experience
Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
Ability to support complex projects and determine the critical path to improve timely performance is essential
The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues
Strong organizational and time management skills with exceptional attention to detail is required
The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity
Self-starter, self-motivated, high level of initiative, embraces an ownership culture
Preferred
Knowledge of SAP is preferred but not required
Customer facing experience is preferred
Experience in medical device or healthcare environment preferred
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
Founded in 1847
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Anton Ebert
Senior Technology Manager
Recent News
2026-01-21
Company data provided by crunchbase