Surescripts · 7 hours ago
Manager Product Architecture and Operations
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$164K/yr - $201K/yr
8+ years expSurescripts serves the nation through simpler, trusted health intelligence sharing, aimed at increasing patient safety and ensuring quality care. The Manager of Product Architecture and Operations will unify business architecture and product operations, leading a team to enhance product portfolio delivery and foster a culture of innovation and accountability.
Information TechnologyReal TimeSecuritySoftware
No H1B
Responsibilities
Own the Business Architecture capability models and value streams; drive alignment of product initiatives to enterprise capabilities and target states
Define architectural principles (reusability, data interoperability, workflow consistency) and guardrails that reduce redundant systems/processes and simplify cross-product integrations
Partner with Product & Engineering to create solution blueprints and early workflow prototypes (with UX) that demonstrate cross-product cohesion
Establish and run an operating model for roadmaps, dependency management, release governance, portfolio reporting, and investment planning
Administer product lifecycle tooling (e.g., Aha!, Jira/Confluence, SharePoint) and ensure data quality, access, standards, enablement, and integrations that support decision making
Treat processes 'as products': continuously inspect/iterate the frameworks to reduce friction, increase transparency, and enable outcomes, not just outputs
Run portfolio cadences that connect strategy and operations: planning, KPI/goal syncs, release readiness, and post release reviews; unify signals across teams for timely decisions
Define and track metrics (e.g., alignment to capability map, time-to-market, schedule reliability, cycle time from requirements to signoff, reduction of redundant systems/processes) and publish executive ready insights that quantify ops impact
Activate the right cross functional leads at the right moments in the lifecycle; clarify ownership and decision authorities to avoid collaboration drag
Partner with Product leaders, Technology leaders, and cross-functional partners on capacity planning and portfolio tradeoffs, balancing near-term delivery and longer-term platform evolution
Collaborate closely with product portfolio leaders to define and maintain portfolio-level roadmaps, investment priorities, and reporting requirements, ensuring alignment with strategic objectives and transparent decision-making
Facilitate cross-portfolio coordination by identifying interdependencies, supporting trade-off discussions, and enabling timely escalation and resolution of issues that impact multiple product lines
Collaborate with Growth leaders to evaluate new business opportunities, including Life Sciences and Health Plans, by translating strategic initiatives into actionable architecture plans
Drive cross-functional efforts to identify and remove barriers to product growth, such as data/reporting gaps
Support the development and execution of growth initiatives by providing architectural guidance, operational readiness assessments, and scalable processes for new product launches
Ensure that product operations and architecture teams proactively contribute to strategic planning cycles, growth forecasts, and the identification of emerging market trends
Lead and develop a team comprising Enterprise Business Architects and Product Operations Analysts; set objectives, coach, and build skills in architecture modeling, portfolio governance, analytics, and facilitation
Foster a culture of innovation, accountability, and customer centricity; model inclusive collaboration across Product, Engineering, Commercialization, and Deployment Services
Provide proactive coaching, development, and recognition
Qualification
Required
Bachelor's degree or equivalent experience
8+ years in business/product architecture, product operations, product management, business analysis, or related disciplines; 2+ years leading people or matrixed teams
Demonstrated experience building capability maps/value streams, defining operating frameworks, and improving time-to-market through governance and tooling
Fluency with Aha!, Jira/Confluence, SharePoint/Office 365, portfolio reporting, and agile methods
In-depth knowledge of Surescripts products and services
Exceptional communication, facilitation, and stakeholder management skills across technical and business audiences
Preferred
Experience in healthcare / health information technology and regulated environments; familiarity with Surescripts product ecosystem
Proven ability to quantify ops impact (e.g., efficiency gains, cost avoidance, decision lead time, release reliability)
Certifications or training in Business Architecture, TOGAF, Lean/Agile, or Portfolio/Program Management
Benefits
Comprehensive healthcare (including infertility coverage)
Generous paid time off including paid childbirth and parental leave and mental health days
Pet insurance
401(k) with company match and immediate vesting
Company
Surescripts
Surescripts connects pharmacies, payers, PBMs, physicians, hospitals, HIEs and EHRs to more easily and securely share health information.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-02Acquired
Leadership Team
Frank Harvey
Chief Executive Officer
Recent News
2026-01-18
HealthCareIT News
2026-01-17
2026-01-16
Company data provided by crunchbase