Fairbanks Morse Defense · 11 hours ago
Service Supervisor
Houston, TX
Full-time
Onsite
Mid, Senior Level
6+ years expFairbanks Morse Defense (FMD) is a company that supports the readiness and mission success of the U.S. Navy and Coast Guard. They are seeking a Service Supervisor, Field, responsible for overseeing field service technicians and ensuring high-quality execution of service work while managing multiple priorities and fostering a strong team culture.
Consumer ElectronicsEnergyManufacturingMarine TechnologyMilitary
No H1B
U.S. Citizen Only
Responsibilities
Plan, direct, and manage work performed by Tech Reps to optimize labor capacity, meet customer schedules, and deliver high-quality workmanship with exceptional customer satisfaction
Coordinate and oversee field execution activities for assigned service jobs and service projects, ensuring work is completed within defined scope, schedule, and labor expectations
Partner with Project Managers to plan, execute, and track production and field activities on larger-scale service projects
Serve as the primary point of coordination for field execution, aligning manpower, tooling, materials, and logistics with project and service schedules
Coordinate closely with the Quality Manager on all quality-related activities, including Process Control Procedures (PCPs) and Test & Inspection (T&I) documentation
Review and provide feedback on daily service reports and Condition Found Reports submitted by all Tech Reps
Schedule and dispatch Tech Reps while balancing customer demand, employee availability, vacation, and personal time, ensuring visibility of workforce assignments across the service center
Review and approve timecards and expense reports for all Tech Reps
Monitor job and project progress, identify execution risks or schedule impacts, and communicate status updates to internal stakeholders and customers as appropriate
Assess workforce capabilities and develop and implement an annual training plan to build technical depth and leadership readiness
Motivate, mentor, and coach employees to deliver superior customer service while supporting individual development
Recommend staffing levels to ensure adequate manpower to meet customer requirements; participate in recruiting, interviewing, and hiring decisions
Conduct performance assessments; recommend merit increases and promotions based on performance. Develop performance improvement plans and administer disciplinary actions when necessary
Promote and maintain a strong safety culture; proactively identify and address safety concerns
Develop and maintain standard work documentation, labor standards, and execution best practices to support future job quoting and planning
Drive productivity improvements through improved tools, targeted training, and optimized execution processes
Assist with quoting and estimating service jobs as required, including labor forecasting and execution planning
Support job and project closeout activities, including documentation review and continuous improvement feedback
Qualification
Required
Associate degree in Diesel Engine Technology or equivalent experience required
Minimum of six (6) years of industry experience or six (6) years of military experience working on medium-speed diesel engines
Foundational knowledge of pneumatic systems, PLCs, and electronic engine controls
Strong written and verbal communication skills, with the ability to convey technical and non-technical information clearly
Highly organized and detail-oriented, with the ability to manage multiple service jobs and priorities simultaneously in a fast-paced environment
Proven ability to work effectively with diverse personalities and cross-functional teams; must be a collaborative, team-first leader
Self-starter capable of operating effectively with minimal supervision
Ability and willingness to travel up to 25%
Be a U.S. Citizen
Have no dual citizenship
Provide acceptable proof of U.S. citizenship (U.S. Passport, U.S. Birth Certificate, or Naturalization Certificate)
Preferred
Bachelor's degree
Coursework in Fundamentals of Supervision and Project Management
Minimum of four (4) years' experience as an FM Field Service Technician
Three (3) years' experience in a supervisory role within a service or field environment
Familiarity with a variety of Fairbanks Morse engine products
Solid working knowledge of Microsoft Word, Excel, and Project; experience with ERP systems (Oracle, Salesforce) preferred
Benefits
Competitive compensation and comprehensive benefits
Robust 401(k) program
100% tuition reimbursement for continued education
Performance-based annual bonus program
Company
Fairbanks Morse Defense
Fairbanks Morse Defense worldwide leader in engine technology & manufacturing, provides diesel engines and generator sets for marine power.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-13Acquired
Leadership Team
Mike Clark
President - Fairbanks Morse Engine / COO - Fairbanks Morse Defense
Tim Oswald
Chief Human Resources Officer
Recent News
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2025-11-28
2025-11-25
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