Global-e · 7 hours ago
Application Support Engineer
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expGlobal-e is the world’s leading platform for cross-border e-commerce growth, and they are seeking a proactive Application Support Engineer to join their Technical Operations team. This role is critical for ensuring the stability and reliability of Global-e’s systems while providing exceptional service to merchants and end customers.
E-CommerceInformation TechnologyInternet
Responsibilities
Serve as a front-line support contact for merchants (B2B) and end customers (B2C), handling client-facing calls, tickets, and inquiries with professionalism and efficiency
Troubleshoot and resolve application, platform, and transaction-related issues, ranging from basic technical problems to complex production incidents
Act as a key escalation point for high-priority or complex issues, ensuring timely resolution and clear communication with internal teams and clients
Work closely with Engineering, Product, and other internal stakeholders to investigate incidents, identify root causes, and implement long-term solutions
Debug technical issues using logs, debugging tools, and database queries
Maintain and meet SLAs and KPIs, prioritizing workload effectively in a high-volume environment
Identify recurring issues and contribute to process improvements, best practices, and service enhancements
Maintain and expand knowledge base documentation to improve efficiency and support quality
Mentor and support junior team members, sharing technical and customer service best practices
Qualification
Required
2–5 years of experience in application support, technical support, and/or software implementation role
Previous experience in an eCommerce environment is a strong advantage
Understanding of application support methodologies and incident management processes
Working knowledge of JavaScript, HTML, CSS, and other client-side technologies
Experience with REST APIs and troubleshooting JSON/XML payloads
Experience with SQL and relational databases
Familiarity with debugging tools, log analysis, and production support
Strong analytical and problem-solving skills, with the ability to deep dive and identify root causes
Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Ability to multitask, manage competing priorities, and thrive in a fast-paced environment
Team-oriented mindset with a proactive, can-do attitude and strong interpersonal skills
Company
Global-e
Global-e is cross-border e-commerce enablement platform that helps brands and retailers to deliver purchase experiences to customers.
1001-5000 employees
H1B Sponsorship
Global-e has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$100MKey Investors
Vitruvian PartnersViola CreditApax Partners
2021-05-12IPO
2020-06-11Private Equity· $60M
2018-06-28Debt Financing
Leadership Team
Amir Schlachet
Co-founder, CEO
Cristian van Tienhoven
CEO Europe
Recent News
2025-12-02
Global-e Online Ltd
2025-11-28
Company data provided by crunchbase