RapidCanvas · 6 hours ago
Director of Customer Success (AI/SaaS)
United States
Full-time
Remote
Director/Executive
8+ years expRapidCanvas is transforming how enterprises adopt and scale agentic AI. As Director of Customer Success – US, you will own regional post-sale growth and retention, maximizing customer outcomes and driving renewals across various functions and business units.
Artificial Intelligence (AI)Generative AIInformation TechnologyMachine LearningPredictive Analytics
Responsibilities
Own US renewals, retention, and expansion targets, with direct accountability for NRR, GRR, and expansion ARR
Build and execute a Success GTM motion that moves accounts from first value → scaled adoption → multi-year growth
Establish a repeatable regional playbook for onboarding, adoption, value tracking, renewal readiness, and cross-sell/upsell
Act as the senior post-sale partner to C-level and BU leaders; maintain multi-threaded executive relationships in each account
Lead hierarchical stakeholder mapping: identify power centers, budget owners, blockers, and champions
Run Quarterly Business Reviews (QBRs) with ROI scorecards, delivery milestones, and expansion proposals tied to proven impact
Convert success into growth by expanding from initial use cases into adjacent workflows, teams, and countries
Ensure customers achieve measurable outcomes and operational adoption of agentic AI solutions
Define success metrics early (KPIs, baselines, targets) and track them through the lifecycle
Define client adoptions plans through alpha / beta / production deployment
Develop UI visualization plans, including dashboard and how our deliverables integrate back into customer systems
Define the end to end client user story answering how will each role use our deliverables
Identify risk signals, build mitigation plans, and drive proactive interventions to protect renewals
Develop customer champions and reference accounts to amplify regional credibility
Lead the US success operating cadence with Product, AI, Delivery, and Sales to ensure fast time-to-value
Translate customer feedback into structured product insights and roadmap influence
Partner tightly with Sales on renewal/expansion strategy, including pricing, packaging, and multi-year commitments
Align regional partners and delivery resources to ensure consistent execution and high CSAT
Build a US advocacy engine: testimonials, case studies, executive quotes, peer references
Represent RapidCanvas with customers at regional events, steering groups, and innovation forums
Create localized success narratives and ROI models relevant to US industries and markets
Qualification
Required
8–12 years in Customer Success, Account Management, Consulting, or Enterprise Services, ideally in AI, SaaS, or digital transformation
Proven ownership of enterprise renewals and expansions, including multi-year deals and cross-BU growth
Strong track record of farming large accounts with measurable outcomes tied to retention and expansion
Deep understanding of US enterprise buying and success dynamics (regulatory, procurement, cultural, and operational)
Experience running complex, multi-stakeholder programs across IT + business functions
Exposure to AI/ML implementations through work experience, or demonstrated engagement with AI advancements through personal interest, continuous learning, or side projects
Executive-level communicator who can translate AI capabilities into clear business value and ROI
Highly structured operator: strong playbooks, forecasting discipline, and lifecycle management rigor
Expert in cross-organizational influence and navigating hierarchical enterprises
Comfortable in ambiguity; thrives while building success motion in a high-growth environment
CRM-savvy (HubSpot/Salesforce) with strong data-driven success management
Technical fluency to engage confidently with data science and engineering stakeholders—able to discuss ML concepts, model performance, and data pipelines at a level that builds credibility during renewals and identifies expansion opportunities
Ability to translate business problems into agentic AI architectures is a plus
UI skills to create visualizations such as dashboards and data applications to solve AI use cases, answering questions such as how will this integrate back into clients' existing systems
Genuine curiosity about AI—stays current with developments in generative AI, LLMs, and broader ML/data science trends, whether through professional work, personal projects, or self-directed learning
Company
RapidCanvas
Real AI transformation, accelerated.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.36MKey Investors
Peak XV PartnersAccel
2024-12-11Series A· $23.86M
2024-03-13Seed· $7.5M
Leadership Team
Rahul Pangam
Co-Founder & CEO
Mayuresh Kshetramade
Chief Operating Officer
Recent News
Company data provided by crunchbase