Chase · 2 hours ago
Lead Technical Program Manager - Teller Space
370 S Cleveland Ave, Westerville, OH, 43081, US
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Lead Technical Program Manager in Consumer & Community Banking and Branch Operations, you will drive the successful delivery of complex technology projects and programs, leveraging technical expertise to develop innovative solutions and manage high-performing teams.
BankingFinancial Services
Responsibilities
Develop and execute comprehensive project plans, translating business requirements into actionable technical tasks, and managing resource allocation and timelines to ensure on-time delivery of technology solutions
Lead multiple projects within the Teller space, with the potential to expand to product-level initiatives in the future
Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum; utilize risk management tools such as Clarity
Collaborate with cross-functional teams—including engineering, product, business stakeholders, and external vendors—to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
Facilitate and lead status calls, architecture, design, and testing meetings, ensuring all stakeholders are informed and engaged throughout the project lifecycle
Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning, innovation, and process improvement within the team
Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
Manage and coordinate workstreams, ensuring seamless integration and delivery across multiple scrum teams (currently working with three scrum teams of eight members each)
Raise and escalate issues as needed, ensuring timely resolution and minimal impact to project delivery
Oversee the modernization of legacy systems and drive the implementation of new technologies and processes within the Teller domain
Develop and maintain comprehensive project documentation, including technical specifications, progress reports, and post-implementation reviews
Qualification
Required
5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
Proven proficiency with project management tools such as MS Project, PowerPoint, JIRA, Excel, Confluence, and a background in application development
Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
Demonstrated experience in attending and contributing to architecture, design, and testing meetings, translating business requirements into technical deliverables
Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
Experience in leading workstreams, coordinating across multiple teams, and driving modernization initiatives
Ability to facilitate and lead status calls, ensuring clear communication and alignment among all project participants
Strong organizational skills, with the ability to manage multiple priorities and deliver results under tight deadlines
Excellent written and verbal communication skills, with the ability to produce clear and concise project documentation and reports
Preferred
Experience leading projects in the Teller or financial services space
Familiarity with risk management tools such as Clarity
Experience working with multiple scrum teams and coordinating agile delivery across large teams
Background in modernizing legacy systems and implementing new technology solutions
Strong understanding of business process transformation and change management
Experience in product-level program management and scaling initiatives across multiple domains
Relevant certifications in project management (e.g., PMP, Scrum Master, Agile)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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