Chase · 5 hours ago
Chase Social Media Senior Associate
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid, Senior Level
$93K/yr - $145K/yr
4+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. They are seeking a Senior Associate to support Reddit platform strategy, channel management, and engagement efforts for Chase’s Credit Card and Connected Commerce products.
BankingFinancial Services
Responsibilities
Support channel strategy, planning and growth, community management and engagement efforts on Reddit – to build connections with and add value to online communities, deliver consumer insights, and detect reputational risk
Identify key communities where Chase cardmembers engage and focus areas to launch new communities
Monitor for trends, feedback and opportunities and engage with consumer comments on Reddit. Collaborate across teams to resolve customer issues efficiently, while identifying opportunities to improve processes
Stay up-to-date on Reddit platform updates and features
Keep a pulse on the evolution of AI search, with an eye on opportunities through Reddit
Champion a mindset of testing and learning to continuously innovate and prove what’s working
Communicate recommendations and insights to team members and partners either through written reports or presentations
Support team members on various projects and campaigns, effectively communicating timelines, status and results
Qualification
Required
4 plus years of relevant experience in monitoring/community management, social media strategy or social media listening
Knowledge of industry social media monitoring and management tools for social listening, monitoring, publishing, and reporting: building dashboards, boolean queries, tagging (e.g. Sprinklr, Khoros, Brandwatch, Tableau, native social analytics, Adobe Analytics, etc.)
Strong writing and storytelling skills to craft engaging consumer responses and content on Reddit, as well as share community insights to inform strategic business decisions
Creative thinker with a passion for online communities
Understanding of Reddit's platform and culture; ability to problem-solve and think critically, provide attention to detail and bring data curiosity
Effectively communicate on project timelines, status and results
Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, have fun, contribute and make an impact
Confidence to pitch fresh ideas, think creatively, and identify problems to solve
Ability to self-motivate, build relationships and work well across teams, work on multiple sophisticated projects at the same time, and produce high-quality work. Adaptable to shift focus in times of need
Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
Proficiency in Microsoft Office, e.g. Word, Excel and PowerPoint
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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2026-01-18
2026-01-13
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