EyePoint · 17 hours ago
Application Support Analyst (IT)
Watertown, MA
Full-time
Hybrid
Senior Level
$129K/yr - $163K/yr
5+ years expEyePoint is an ophthalmology company committed to preventing blindness through innovative therapeutics. The Application Support Analyst role involves supporting the organization's applications environment, ensuring the integrity and security of information, and providing technical support to teams and external partners.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Partnering with our business units to evaluate and select technology solutions that will augment or enhance the current technology footprint
Establish and maintain the deployment and guardianship/support of the applications environment that will ensure the integrity, security and privacy of the information within the enterprise
Administer support and monitoring of enterprise applications and systems
Provide technical support and resolutions to teams within the organization, and to external partners when required
Interacts with vendors and support teams
Conduct incident investigations and escalations and troubleshooting issues with systems and software
Provide software and systems communications support
Perform directory services administration (user access rights, etc.)
Maintain detailed software and system documentation
Develop and abide by Standard Operating Procedures and Work Instructions when necessary
Development of technical documentation and provide training to end users
Qualification
Required
Understanding of SOX compliance
Knowledge of applications such as ERP, HRIS, SharePoint, Smartsheet, Expense Management systems, etc
Exceptional customer support skills
Strong workload management skills
Ability to plan and schedule projects and work under deadlines – must multi-task effectively
In-depth, hands-on knowledge of and experience with enterprise and desktop applications
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Knowledge of trends in technology relating to software applications
Demonstrable ability to think strategically and creatively while applying sound business judgment and quantitative analytics
Ability to communicate complex issues and influence others internally and externally
Good understanding of the organization's goals and objectives
Proactive and forward thinking to anticipating future challenges
Team player, but can work independently
Keen eye for quality and accuracy
Bachelor's degree
Minimum of 5 years' experience working in biotech/pharmaceutical industries within IT and 3-5 years' experience supporting enterprise applications
Preferred
Preferred field of study: IT or equivalent
Company
EyePoint
EyePoint (Nasdaq: EYPT) is a clinical-stage biopharmaceutical company committed to developing and commercializing innovative therapeutics to improve the lives of people with serious retinal diseases.
51-200 employees
H1B Sponsorship
EyePoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$803.8MKey Investors
Silicon Valley BankOcumension TherapeuticsEssex Woodlands Healthcare Partners
2025-10-14Post Ipo Equity· $150M
2023-12-05Post Ipo Equity· $215.9M
2022-03-09Post Ipo Debt· $45M
Leadership Team
Paul Ashton
President, Chief Executive Officer and a Director
D
Diane Shay
Vice President of Quality
Recent News
Longevity.Technology
2026-01-16
Clinical Trials Arena
2026-01-11
2025-12-17
Company data provided by crunchbase