Capital Region BOCES · 11 hours ago
Help Desk Technician (NY HELPS)-Schenectady CSD #2026-141
Albany, NY
Full-time
Onsite
New Grad, Entry LevelCapital Region BOCES is seeking a Help Desk Technician who will be the primary contact for employees regarding repair and troubleshooting. The incumbent will provide technical assistance via telephone, troubleshoot issues, and enter calls into the support tracking system.
EducationNon ProfitPersonal DevelopmentTraining
Responsibilities
The Help Desk Technician is the primary contact with employees regarding repair and troubleshooting
Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature
Enters calls into department support call tracking database/system
Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment
Incumbent answers multiple line telephone in the performance of the duties
Incumbent may perform duties out of the office at user specific locations
Supervision is not a responsibility of this class
Work is performed under the general direction of Network and Systems Technicians
Does related work as required
Qualification
Required
Primary contact with employees regarding repair and troubleshooting
Provides prescribed technical assistance to users via the telephone for problems that are routine in nature
Enters calls into department support call tracking database/system
Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment
Answers multiple line telephone in the performance of the duties
May perform duties out of the office at user specific locations
Work is performed under the general direction of Network and Systems Technicians
Does related work as required
Company
Capital Region BOCES
Capital Region BOCES is a nonprofit organization that offers education, training, workforce development to students & school districts.
Founded in 1948
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Versocki
Chief Technology Officer
Mark Jones
Deputy Superintendent and COO
Recent News
Albany Business Review
2023-11-14
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